Job Title: Network Support Data Center Technician – Level 1
This role is primarily remote, with a requirement of 5–10% onsite support as needed
Must Be Japanese Native
職務名:ネットワークサポート/データセンターテクニシャン(レベル1)
本ポジションは基本的にリモート勤務となりますが、業務上の必要に応じて5~10%程度のオンサイト対応が求められます。
Key Responsibilities
- Perform daily monitoring, maintenance, and troubleshooting of airport IT system
- CUTE (Common Use Terminal Equipment)
- 262 units - CUSS (Common Use Self Service)
- 38 units
- eGate
- 6 units
- PFM & BPM
Support included
- Diagnose and resolve network and system incidents related to hardware, software, and connectivity.
- Coordinate with Level 2/3 engineers and remote support teams for escalations.
- Conduct system health checks, performance monitoring, and preventive maintenance.
- Support end users with incident reporting, ticketing, and resolution tracking.
- Maintain accurate documentation of configuration, incidents, and asset updates.
Technical Requirements:
- Intermediate-level knowledge of Windows Server administration and TCP/IP networking. Understanding of LAN/WAN concepts, switching, routing, and network devices.
- Basic troubleshooting skills for hardware, OS, and peripheral devices.
- Familiarity with airport IT systems or similar environments is an advantage.
Qualifications & Experience:
- Diploma or Bachelor's degree in IT, Computer Science, or related field.
- 1–3 years of experience in IT support or network administration.
- Relevant certifications (e.g., CompTIA Network+, MCSA, CCNA) preferred.
- Soft Skills:
- Strong communication and teamwork abilities.
- Proactive attitude with keen attention to detail.
- Able to work under pressure in airport operational environments.
Work Schedule:
- Shift-based support (including weekends and holidays as required)
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Tokyo Sharp BrainsThis role is primarily remote with a requirement of 5–10% onsite support as needed Must Be Japanese Native Key ResponsibilitiesPerform daily monitoring maintenance and troubleshooting of airport IT system · CUTE (Common Use Terminal Equipment) · eGate · ...
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