仕事内容:
Position Title: IT Desktop Support - Backfill
Location: Tokyo, Japan
Employment Type: Backfill
About the Role
The L2 Field Service Engineer will provide on-site technical support, troubleshooting, and maintenance for IT systems and end-user devices. This role is ideal for candidates starting their technology career or those with 2-5 years of experience in IT support or field services.
Key Responsibilities
- Provide on-site support for desktops, laptops, printers, and mobile devices.
- Perform hardware installation, replacement, and basic repairs.
- Troubleshoot OS-related issues (Windows / macOS) and common applications.
- Provide basic network support (LAN/Wi-Fi connectivity, patching).
- Install and configure software as per company policies.
- Escalate unresolved issues to L2/L3 teams.
- Maintain service logs, update ticketing tools, and follow SLA timelines.
- Assist users courteously and communicate technical details clearly.
Required Skills & Qualifications
- Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
- 0–2 years of experience in IT support or field service (freshers with strong technical knowledge may also apply).
- Basic understanding of:
- Windows OS / macOS
- Hardware components & troubleshooting
- Networking fundamentals (TCP/IP, LAN, Wi-Fi)
- Office 365 and common productivity tools
- Ability to diagnose and resolve basic technical issues.
- Good communication skills in English;
Preferred Skills
- ITIL Foundation certification
- Experience using ticketing tools (ServiceNow, Remedy, Jira, etc.)
- Basic scripting knowledge (PowerShell, Bash)
勤務時間・曜日:
This is a backfill position, which means you will work only when covering for the primary engineer. You will be paid for the hours you actually work.
その他:
Job Type: Contract
Pay: 4,300円 - 4,900円 per hour
Experience:
- IT Desktop Support L2: 3 years (Required)
-
東京都 千代田区, SkySys Canada ￥2,000,000 - ￥2,800,000 per yearThe position is for an IT Desktop Support - Backfill in Tokyo who will provide on-site technical support and maintenance for IT systems and end-user devices. · ...
-
Tokyo Sky Systems, Inc. (SkySys) ￥420,000 - ￥720,000 per yearThe L2 Field Service Engineer will provide on-site technical support troubleshooting maintenance for IT systems end-user devices.This role is ideal for candidates starting their technology career or those with 2-5 years of experience in IT support field services. · ...
-
Tokyo Sky Systems, Inc. (SkySys) ￥3,500,000 - ￥6,000,000 per yearThe L2 Field Service Engineer will provide on-site technical support troubleshooting maintenance for IT systems end-user devices. · This role is ideal for candidates starting their technology career those with 2-5 years of experience in IT support field services. ...
-
L2 Onsite Support
2ヶ月前
Tokyo TEKsystems ￥4,320,000 - ￥6,480,000 per year世界でも随一の規模を誇る企業の安定した環境での業務 · Azure・ネットワーク・認証関連のトラブルシューティング · ...
-
L2 Onsite Support
2ヶ月前
Tokyo TEKsystems ￥4,000,000 - ￥8,000,000 per year世界でも随一の規模を誇る企業の安定した環境での業務 · Azure・ネットワーク・認証関連のトラブルシューティング · ...
-
Tokyo Michael Page演짋 10:00-18:00 · 重입즈 100% · 있재즄는 70%~100% · ...
-
l2サポート-itシステムエンジニア
2週間前
Tokyo Michael Pageグローバル環境で日本語・英語の両方を活かせる · オンサイトで幅広いITスキルを実務で磨ける · ...
-
東京都 区, Michael Pageグローバル企業のIT基盤を支えるポジションです。オフィスおよび製造現場のIT環境を支える組織で、先進的なITインフラを導入し、国内外のチームと連携しながら運用を行います。 · ...
-
Tokyo, Tokyo Michael Pageグローバルに事業を展開する外資系企業の日本拠点で、オフィスおよび製造現場のIT環境を支える組織です。先進的なITインフラを導入し、国内外のチームと連携しながら運用を行うため、国際的で技術水準の高い環境が整っています。 · ITサポート/デスクトップサポート等の実務経験 · Windows/macOS、iOS デバイスのサポート経験 · ...
-
l2サポート-itシステムエンジニア
2週間前
Tokyo Michael Pageグローバル環境で日本語・英語の両方を活かせる企業情報 · グローバルに事業を展開する企業で、安定したIT運用と高品質なユーザーサポートを重視しています。 · ...
-
Tokyo Michael Page国内外に拠点を持つグローバル企業で、オフィス・店舗・倉庫など多様な業務環境を展開しています。安定したIT運用と高いサービス品質を重視する企業です。 · クライアント拠点(オフィス/店舗/倉庫)でのインシデント・サービスサポート · PC、ノートPC、モバイル端末、会議システム、プリンター等のMACD対応 · ユーザー、顧客ITチーム、リージョナルヘルプデスク、運用チームとの連携 · ...
-
IT Desktop Support
4週間前
Chiyoda Sky Systems, Inc. (SkySys)The L2 Field Service Engineer will provide on-site technical support · Provide on-site support for desktops,laptops printers and mobile devices. · ...
-
Desktop Support
4日前
Tokyo WiproWe are looking for a Desktop Support candidate who will provide IT field support including troubleshooting hardware, software and operating system issues. · Candidate will provide IT field support including but not limited to troubleshooting hardware software and operating system ...
-
Desktop Support
16時間前
Tokyo WiproThe Onsite & Dispatch Support team plays a key role in providing exceptional first-level support for Microsoft's diverse technical environment. · The team ensures quick resolutions to IT service issues, supporting both resident and dispatch technicians who manage incident tickets ...
-
Desktop Support
4週間前
Tokyo WiproDesktop support team provides exceptional first-level support for Microsoft's technical environmentThe Onsite & Dispatch Support team plays a key role in providing exceptional first-level support for Microsoft's diverse technical environment. · ...
-
Chiyoda HCLTechThis position assists Customer with technical support of desktop computers, applications and related technologies. Provides Smart Hands will also be required on occasion to work with subject matter experts as their eyes, hands and feet in areas such as Networking, Server and Tele ...
-
Tokyo JERA Global Markets ￥4,000,000 - ￥8,000,000 per yearThe successful candidate will be working within the IT Operations realm across all areas of the trading business (front, middle and back-office) to provide desktop and end-user support. · ...
-
Tokyo Ubique SystemsWe are looking for a Desktop Support Engineer to provide hands-on onsite IT support. · We are looking for a Desktop Support Engineer to provide hands-on onsite IT support, · ...
-
東京都 千代田区 大手町駅, EIRE SystemsEIRE Systems is seeking an experienced Desktop Support Engineer with a proven track record of supporting Windows-based end user computing environments. · ...
-
Tokyo Lockheed Martin ￥400,000 - ￥800,000 per yearWe are seeking a Desktop Support Analyst to provide onsite support for multiple sites in Japan as well as remote support to several other locations within the North Asia-Pacific Region with periodic travel to those locations as needed. · ...
-
Tokyo Total IT GlobalThe Desktop Support Engineer will provide day-to-day onsite and remote desktop support to end users across multiple client locations in Tokyo. · The engineer will collaborate closely with the Service Desk, supervisors, and managers to ensure consistent and high-quality IT support ...
