Tokyo Sky Systems, Inc. (SkySys)

Position Title:
IT Desktop Support - Backfill

Location:
Tokyo, Japan


Employment Type:
Backfill -About the Role
The L2 Field Service Engineer will provide on-site technical support, troubleshooting, and maintenance for IT systems and end-user devices.

This role is ideal for candidates starting their technology career or those with 2-5 years of experience in IT support or field services.

Key Responsibilities
Provide on-site support for desktops, laptops, printers, and mobile devices.
Perform hardware installation, replacement, and basic repairs.
Troubleshoot OS-related issues (Windows / macOS) and common applications.
Provide basic network support (LAN/Wi-Fi connectivity, patching).
Install and configure software as per company policies.
Escalate unresolved issues to L2/L3 teams.
Maintain service logs, update ticketing tools, and follow SLA timelines.
Assist users courteously and communicate technical details clearly.
Required Skills & Qualifications
Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
0–2 years of experience in IT support or field service (freshers with strong technical knowledge may also apply).

Basic understanding of:
Windows OS / macOS
Hardware components & troubleshooting
Networking fundamentals (TCP/IP, LAN, Wi-Fi)
Office 365 and common productivity tools
Ability to diagnose and resolve basic technical issues.
Good communication skills in English;
Preferred Skills
ITIL Foundation certification
Experience using ticketing tools (ServiceNow, Remedy, Jira, etc.)
Basic scripting knowledge (PowerShell, Bash)
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