Job description:
Job Description
Work Location :
Shinjuku, Tokyo,
Japan Address:
〒 東京都新宿区西新宿2-3-1 新宿モノリス
business hours: 8:30 - 17:15 (GMT+9). Occasional out of normal hours support may occur.
Roles & Responsibilities:
Candidate will provide IT field support including, but not limited to, troubleshooting hardware, software and operating system issues, as well as printers, fax machines, telephony devices and peripherals, and fixing them without violating the hardware warranty or customer security compliance requirementsConfiguration & troubleshooting of Apple mobile devicesPrinter and VOIP phone configuration & troubleshootingConference room A/V equipment assistance & troubleshootingAssisting basic onsite activities involving racks, patch panels, routers, firewalls, switches, servers and other enterprise level hardware while under instruction from remote teamsOperating system deployment via PXE / USB ISO / Microsoft Configuration ManagerTake ownership of incidents and service requests (SRQs) raised by users in ticket management system (ServiceNow)Ensure all Incidents and SRQs are addressed within stipulated SLA timelines and work is completed satisfactorily to avoid ticket reopeningReviewing and maintaining KB articlesContribution towards automation & service improvementsProvide hands-&-feet support for Network devices, collaborating remotely with offshore team.
Required Skills:
Native Japanese or N1 communication skill2-4 years of experience in Onsite supportKnowledge and experience on Windows 10 and/or 11Should have good expertise in EUC tools, remote support tools, MS Office and Outlook.
Preferable to have a good understanding of VPN and mobile device support.ITIL process of Incident, Change, Problem, Service Request and related activities such as spare and buffer stock managementKnowledge and experience of ticketing tools (ServiceNow / Remedy etc.),Knowledge and experience on Service requests, incident, problem management and change process
Optional Skills:
knowledge in AD and smart hands and feet support.knowledge and experience of supporting tabletsability to lift / move computer equipment weighing up to 5kg
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Experience: 1-3 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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