Job Title:
IT Desktop Support Technician
Job Type & Location:
Onsite ||
Site Address:
Otemachi Financial City, South Tower 15F 1-9-7 Otemachi, Chiyoda-ku, Tokyo, , Japan
Requirement : 5 days a week (Monday to Friday)
Job Requirements:
Technical
Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
- Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
Ability to lift / move computer equipment weighing up to 50 lbs.
Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
Smart hand support for peripheral and networking hardware, including, but not limited to
monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
- Experienced in repeat call analysis and developing preventive actions
- Experienced in Problem management
Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
- May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
Must haves:
Desktop imaging
Application Installation / support
Outlook issues troubleshooting
Printer related troubleshooting
Conference room management
Knowledge on ticketing tool
_ Non-Technical_Good Customer management skill,
Good in oral and written communication
Able to interact and work with customers at different levels.
Driven and result oriented.
Passionate about the work
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Must be available to work flexible work schedules
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