Ahead Group is seeking a proactive and self-sufficient IT Junior System Administrator for one of our Global Asset Management Clients. This is for a 6-month contract, focused on user desktop support.
Overview:
You will be responsible for supporting 70 users locally, (90% are Japanese), while most can communicate in English. You will handle a variety of desktop support tasks, working independently to resolve issues and ensure smooth operations. The role requires proactive troubleshooting skills, attention to detail, and effective time management, as many issues may require escalation. Strong note-taking skills, documentation, and the ability to work with remote users will be key to success.
Training will be provided to help you become proficient in managing tasks independently, and your ability to problem-solve using previous experience and best practices will be essential. The ideal candidate will have a hands-on approach and be comfortable with regular interaction with both local and remote users. Fluent English (native level preferred) and basic knowledge of Japanese are required.
Key Responsibilities:
- Managing user IDs, email access, password resets, and login issues
- Troubleshooting software issues (Microsoft Office, VMWare, Windows)
- Resolving hardware and software issues for devices such as iPhones, iPads, printers, webcams, and video conference systems
- Assisting with desk moves, imaging desktops, laptops, and mobile devices
- Maintaining the IT asset inventory
- Supporting users in different Windows domains
- Using ticketing systems (e.g., Cherwell, ServiceNow) to document and resolve user requests
- Communicating issues and resolutions via documentation and email notifications
- Coordinating with the Global IT Team on conference calls
- Providing occasional after-hours support as needed
Preferred Skills:
- Experience with Windows OS and Microsoft Office products
- Experience with photo editing software like Photoshop or GIMP
- Strong interpersonal skills
- Familiarity with Japanese work culture
- Ability to manage competing deadlines
- Fluent English (native preferred)
- Basic Japanese language skills
-
東京都 区, フィデル・コンサルティング(株)IT業界でのキャリアアップをサポートします · 実践的で多角的なITサポート職:ハードウェア、ソフトウェア、ネットワーク、モバイルデバイスに幅広く携わります · ハードウェア・ソフトウェア・オペレーティングシステムのトラブルシューティング · (プリンター・ファックス機・電話機器などの周辺機器も含む) · Aobe製品やインターネットブラウザなど一般的なビジネスソフト/アプリケーションのインストールおよびトラブルシューティング · ...
-
IT Desktop Support
1週間前
Tokyo, Japan AheadGroupAhead Group seeks a proactive IT Junior System Administrator for a 6-month contract focused on user desktop support. · ...
-
Tokyo HSO ￥3,000,000 - ￥7,000,000 per yearフォートログメートはフォートログメートを安全にらた。フォートログメートに当前に一个です。フォートログメートはフォートログメートを安全にらた。フォートログメートに当前に一个です。 ...
-
Tokyo Smart IMS Inc. ￥3,500,000 - ￥5,500,000 per yearExcellent communication skills providing onsite IT support. · ...
-
Tokyo Bonhill Partners ￥96,000,000 per yearClient: Leading Commodity Exchange · Role: Desktop Support Analyst · Salary: ¥8 - 10m · Relevant work experience delivering desktop and end-user support within a complex trading environment, involving multiple stakeholders and third-party vendors. · Demonstrable knowledge of netw ...
-
Tokyo Sky Systems, Inc. (SkySys) ￥3,500,000 - ￥6,000,000 per yearThe L2 Field Service Engineer will provide on-site technical support troubleshooting maintenance for IT systems end-user devices. · This role is ideal for candidates starting their technology career those with 2-5 years of experience in IT support field services. ...
-
Tokyo JERA Global Markets ￥4,000,000 - ￥8,000,000 per yearThe successful candidate will be working within the IT Operations realm across all areas of the trading business to provide desktop and end-user support. · Provide day-to-day operational support for the end-user-computing estate, ensuring seamless availability, capacity, and perf ...
-
Tokyo, Tokyo EOS IT SolutionsJob summaryDesktop Support Technician · Deliver a superior end user experience while maintaining a secure and well-managed environment. · ...
-
Tokyo Sharp BrainsThis role is primarily remote with a requirement of 5–10% onsite support as needed Must Be Japanese Native Key ResponsibilitiesPerform daily monitoring maintenance and troubleshooting of airport IT system · CUTE (Common Use Terminal Equipment) · eGate · ...
-
Tokyo HSO ￥3,000,000 - ￥7,000,000ITは、ファッションやラグジュアリー業界の円滑な運営を支える重要な要素です。この分野でプロフェッショナルとして成長するキャリアを、ここからスタートしませんか? トレーニングも粘り強く行いますので、はじめての方も安心してチームに参加して頂けると思います · 外資系ファッション・ラグジュアリーブランドのリテールクライアントが直面するIT関連の課題を解決し、必要に応じて国内外の外部ベンダーやグローバルメンバーへエスカレーションを行います。 · プロダクトのエキスパートとして、一流メゾンや注目の外資系ファッションブランドのITサポートを担当。電話・チャット・Eメ ...
-
Desktop Support
4週間前
Tokyo Wipro ￥145,000 - ￥230,000 per yearWe are building a modern Wipro. We need people inspired by reinvention. Join a business powered by purpose and a place that empowers you to design your own reinvention. · Providing IT field support including troubleshooting hardware, software, and operating system issues. · ...
-
Tokyo Bonhill Partners ￥4,000,000 - ￥6,000,000 per yearDesktop Support Analyst at Leading Commodity Exchange in Tokyo. Relevant work experience delivering desktop and end-user support within a complex trading environment, involving multiple stakeholders and third-party vendors. · Relevant work experience delivering desktop and end-us ...
-
Tokyo Sky Systems, Inc. (SkySys) ￥420,000 - ￥720,000 per yearThe L2 Field Service Engineer will provide on-site technical support troubleshooting maintenance for IT systems end-user devices.This role is ideal for candidates starting their technology career or those with 2-5 years of experience in IT support field services. · ...
-
Tokyo EOS Full time￥4,000,000 - ￥6,000,000 per yearDeliver a superior end user experience while maintaining a secure and well-managed environment. · Deliver a superior end user experience while maintaining a secure and well-managed environment. · Provide direct support to various lines of business (LOB) users or contribute to pro ...
-
Tokyo EOS IT Solutions ￥400,000 - ￥800,000 per yearDeliver a superior end user experience while maintaining a secure and well-managed environment. Provide direct support to various lines of business (LOB) users or contribute to projects that enhance the end user environment. · ...
-
Tokyo Sharp Brains ￥4,000,000 - ￥6,000,000 per yearOnsite Deskside Support (L1/L2) for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. · Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. · ...
-
Tokyo Michael Page ￥3,000,000 - ￥4,000,000 per year沖縄でのキャリア開発機会 · ITシステムの監視とトラブルシューティング · 社内ネットワークの保守 · ソフトウェアおよびハードウェアのトラブルシューティング · データバックアップとセキュリティ管理 · ITプロジェクトのサポートおよび進捗管理 · 新しいテクノロジーの調査および導入提案 · ...
-
Tokyo Stefanini North America and APAC ￥4,000,000 - ￥8,000,000 per yearProvide swift and professional deskside IT support · Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions · Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devic ...
-
東京都 千代田区, SkySys Canada ￥2,000,000 - ￥2,800,000 per yearThe position is for an IT Desktop Support - Backfill in Tokyo who will provide on-site technical support and maintenance for IT systems and end-user devices. · ...
-
Tokyo Sky Systems, Inc. (SkySys) $80,000 - $120,000 per yearWe are seeking an IT Desktop Support Technician to provide strong experience providing IT Infrastructure field support including troubleshooting hardware software and operating system issues and problems.Must have minimum 3-5 years of experience in installing technical troublesho ...
-
Tokyo JERA Global Markets ￥4,000,000 - ￥8,000,000 per yearThe successful candidate will be working within the IT Operations realm across all areas of the trading business to provide desktop and end-user support. · Provide day-to-day operational support for the end-user-computing estate, ensuring seamless availability, capacity, and perf ...
