Bachelor's degree in IT or related field, with 2–5 years of end-user technical support experience.
Strong knowledge of Windows OS (XP/7/10), MS Office, and desktop applications in a LAN environment.
Hands-on experience with PC imaging/setup, AV equipment installation, anti-virus tools, and network technologies.
Technical Skills
Install, configure, and test routers, switches, and network devices.
Ability to read and follow network topology diagrams for rack/stack, fiber/copper patching, labeling, and basic troubleshooting.
Understanding of cabling design, infrastructure standards, and ability to terminate copper and fiber.
Working knowledge of Active Directory, Exchange, and remote troubleshooting tools.
Proficient with Skype, Zoom, BlueJeans, and other conferencing applications.
Responsibilities
Provide end-user support, resolve hardware/software issues, and ensure adherence to change control processes.
Collaborate with remote engineers for configuration loading on equipment.
Maintain accurate labeling, documentation, and support service-level requirements.
Deliver excellent customer service and communication.
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