Job Summary
First point of contact for Japanese and English users.
Role is responsible for providing efficient and friendly support for hardware, software, and network issues, within a Windows PC environment.
You are not only be an excellent troubleshooter but will also use Python scripting to automate repetitive tasks and improve the efficiency of IT support operations.
Key ResponsibilitiesEnd-User Support:
Provide Tier 1 and Tier 2 technical support via phone, email, chat, and in-person for hardware (desktops, laptops, peripherals), software (Windows OS, Microsoft 365/Office Suite, business applications), and basic networking issues.
Troubleshooting & Resolution:
Diagnose and resolve technical problems quickly and accurately, guiding non-technical users through step-by-step solutions.
Ticket Management:
Log, prioritize, track, and close support tickets using the IT Service Management (ITSM) platform, ensuring detailed documentation of all issues and resolutions.
User/System Administration:
Manage user accounts, permissions, and access rights using tools like Active Directory (user creation, password resets, group policy), and manage end-user applications.
Hardware/Software Management:
Perform installation, configuration, testing, and maintenance of computer systems, operating systems, and applications.
Proactive Automation:
Develop, test, and implement Python scripts to automate common, repetitive helpdesk tasks such as:
Onboarding/offboarding processes (e.g., account setup/cleanup).
System health checks and reporting.
File and data manipulation tasks.
Bulk configuration changes.
Documentation:
Create and maintain internal knowledge base articles, user guides, and technical documentation to improve self-service capabilities and team efficiency.
Escalation:
Escalate complex or unresolved issues to Tier 3 support, System Administrators, or Network Engineers with clear and detailed summaries.
RequirementsJapanese and English, both business level.
Operating Systems:
Strong proficiency in Windows 10/11 troubleshooting, configuration, and support.
Core Applications:
Expertise in supporting and troubleshooting the Microsoft Office/Microsoft 365 suite (Outlook, Teams, Excel, etc.).
Directory Services:
Working knowledge of Active Directory for user and group management.
Networking:
Foundational understanding of basic networking concepts (TCP/IP, DNS, VPN, Wi-Fi).
Automation/Scripting:
Demonstrable ability to write and implement basic Python scripts for IT automation (e.g., file system management, system reporting, interaction with APIs).
Familiarity with PowerShell is a plus.Troubleshooting Tools:
Experience with remote desktop tools, helpdesk ticketing systems (e.g., ServiceNow, Jira, Zendesk), and diagnostic utilities.
Hardware:
Experience with PC hardware setup, component identification, and basic repair/replacement.
Show more Show less
-
Service Desk Analyst
1ヶ月前
Tokyo Morgan McKinley ¥4,000,000 - ¥6,000,000 per yearFirst point of contact for Japanese and English users. Provides efficient and friendly support for hardware, software, and network issues within a Windows PC environment.You are not only an excellent troubleshooter but will also use Python scripting to automate repetitive tasks a ...
-
Tokyo Michael Page ¥2,400,000 - ¥3,600,000 per yearサービスデスクチームの管理および指導、顧客からの問い合わせや問題解決のサポート、業務プロセスの最適化と改善提案等 ...
-
Tokyo Open Text K.K. OTHER¥2,500,000 - ¥5,000,000 per yearThis position provides hands-on technical support, addressing all problems ensuring delivery of consistent, quality customer service across the organization. · ...
-
東京都 区, フィデル・コンサルティング(株) ¥450,000 - ¥550,000 per yearIT業界でのキャリアアップをサポートします · 6年以上の職務経験が必要です。 · Career Level: 中途経験者レベル · JLPT N (日本語ネイチバレベル) · ...
-
Deal Desk Analyst
2ヶ月前
London Netskope €60,000 - €120,000 per yearThe Deal Desk Analyst will work closely with our EMEA/LATAM sales organization to drive best practices for all matters relating to structuring, modeling, presenting, and closing deals to align with company goals and financial objectives. · First point of contact and approval coor ...
-
Tokyo Global Techs Support (GTS)This is a full-time role as a Service Desk Engineer based on-site in Tokyo, Japan. · ...
-
Japan Cato Networks+We are looking for talented Deal Desk Analyst to join our amazing team.+ · +This is an exciting opportunity to work with the company who invented and pioneered the revolution of SASE.++Be a part of the global Sales Operations team, working to increase the sales representative's ...
-
Tokyo Milestone Technologies, Inc. Full time¥2,500,000 - ¥4,500,000 per yearMilestone Technologies, Inc. is seeking a Service Desk L1 Technician to assist in the management of IT operations and application support. This position is responsible for maintaining quality IT services and driving change for the business. · Act as the primary contact for all in ...
-
Roppongi, Tokyo AirTrunk ¥600,000 - ¥1,200,000 per yearWant to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company? Come join the A-Team at AirTrunk, where the cloud meets the ground. · Lead the local IT service desk team, ensuring timely and effective resolution of incid ...
-
Roppongi, Tokyo AirTrunk ¥2,000,000 - ¥2,500,000 per yearWant to be a part of Asia Pacific & Middle East's largest most innovative and rapidly growing data centre company? A snapshot The IT Service Desk Team Lead Japan is responsible for leading the delivery of high-quality customer-focused IT support services across all Japanese sites ...
-
Tokyo PGIM ¥3,500,000 - ¥6,000,000 per yearAs PGIM Japan Group's business has been evolving and expanding in both width and breadth of clientele as well as product range, we are looking for a motivated and bright individual like you to fulfill a unique opportunity within our dynamic environment. · Receiving, prioritizing, ...
-
Tokyo Prudential Financial Full time¥2,500,000 - ¥5,000,000 per yearAs PGIM Japan Group's business has been evolving and expanding in both width and breadth of clientele as well as product range, we are looking for a motivated and bright individual like you to fulfill a unique opportunity within our dynamic environment. At PGIM Japan Group, we ar ...
-
Tokyo Global Techs Support (GTS)This full-time role as a Service Desk Engineer at Global Techs Support (GTS) involves providing technical support and help desk services to clients. · Providing technical support and help desk services. · Troubleshooting and resolving IT-related issues. · Delivering exceptional c ...
-
Service Desk Lead
3週間前
Tokyo, Tokyo Cognizant ¥100,000 - ¥200,000 per yearService Desk lead will lead a team of 7 Service Desk agents, ensuring high-quality IT support and operational excellence. This role requires strong leadership, strategic vision, and hands-on management to deliver exceptional service to end-users while meeting SLAs and organizatio ...
-
Service Desk Agent
1ヶ月前
Tokyo, Tokyo Cognizant ¥900,000 - ¥1,200,000 per yearManage a team of service desk executives to ensure prompt responses to inquiries, incidents, and service requests across phone, email, and ticketing systems. · Manage a team of service desk executives to ensure prompt responses to inquiries, incidents, and service requests across ...
-
Japan EmersonThis role will be responsible for end-to-end project design and engineering. · ...
-
Tokyo ACCO Brands ¥900,000 - ¥1,200,000 per yearThe Operations Support Analyst will work closely with the Business Services Manager and other staff within the local Business Services Organization to provide end-user support for all WAN/LAN-based software applications, will provide hand on operational support for the IT Operati ...
-
Chūō アステラス製薬 ¥5,000,000 - ¥10,000,000 per yearThis role will be responsible for the negotiation · ...
-
Tokyo Citi Full time¥4,000,000 - ¥6,000,000 per yearThe Customer Service Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. · Serve as single point of contact for internal partners and external clients, interacting with key teams ...
-
Tokyo, Japan Milestone Technologies, Inc. ¥3,000,000 - ¥6,000,000 per yearMilestone Technologies, Inc. is seeking a Service Desk L1 Technician to assist in the management of IT operations and application support. This position is responsible for maintaining quality IT services and driving change for the business. · Act as the primary contact for all in ...
-
Tokyo Citi Full time¥120,000 - ¥180,000 per yearThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing ...