Service Desk Analyst (1st Line Plus )
Contract:
12 months
Location:
Japan –
Start:
ASAP
Overview
We are looking for an experienced
Service Desk Analyst (1st Line Plus)
to deliver
high-touch,
in a professional services/enterprise environment. This role requires strong technical capability combined with excellent communication and stakeholder-management skills, particularly when supporting
senior executives and partners
.
Key Responsibilities
- Deliver 1st line plus support across Microsoft, Apple, and mobile platforms
- Troubleshoot
Office 365 and Microsoft Teams
issues - Support
device builds, rebuilds, and provisioning - Resolve networking issues (basic to intermediate level)
- Manage incidents and requests using
ServiceNow - Maintain accurate
knowledge base documentation - Communicate clearly with both technical and non-technical users
Required Technical Skills
- Office 365 / Microsoft 365
- Azure / Azure AD (Entra ID)
- Intune
- ServiceNow
- Microsoft Teams troubleshooting
- Networking fundamentals
(Meraki knowledge preferred) - Hardware support
(Lenovo, HP) - Mobile device support
- macOS
- Jamf
- TeamViewer
- Device imaging and rebuilds
-
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