Tokyo Careerwise

Service Desk Analyst (1st Line Plus )

Contract:
12 months

Location:
Japan –

Start:
ASAP

Overview

We are looking for an experienced
Service Desk Analyst (1st Line Plus)
to deliver
high-touch,
in a professional services/enterprise environment. This role requires strong technical capability combined with excellent communication and stakeholder-management skills, particularly when supporting
senior executives and partners
.

Key Responsibilities

  • Deliver 1st line plus support across Microsoft, Apple, and mobile platforms
  • Troubleshoot
    Office 365 and Microsoft Teams
    issues
  • Support
    device builds, rebuilds, and provisioning
  • Resolve networking issues (basic to intermediate level)
  • Manage incidents and requests using
    ServiceNow
  • Maintain accurate
    knowledge base documentation
  • Communicate clearly with both technical and non-technical users

Required Technical Skills

  • Office 365 / Microsoft 365
  • Azure / Azure AD (Entra ID)
  • Intune
  • ServiceNow
  • Microsoft Teams troubleshooting
  • Networking fundamentals
    (Meraki knowledge preferred)
  • Hardware support
    (Lenovo, HP)
  • Mobile device support
  • macOS
  • Jamf
  • TeamViewer
  • Device imaging and rebuilds


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