Tokyo Careerwise
Service Desk Analyst (1st Line Plus )

Contract: 12 months


Location:
Japan –


Start:

ASAP
Overview

We are looking for an experienced Service Desk Analyst (1st Line Plus) to deliver high-touch, in a professional services/enterprise environment.

This role requires strong technical capability combined with excellent communication and stakeholder-management skills, particularly when supporting senior executives and partners.

Key Responsibilities
Deliver 1st line plus support across Microsoft, Apple, and mobile platforms
Troubleshoot Office 365 and Microsoft Teams issues
Support device builds, rebuilds, and provisioning
Resolve networking issues (basic to intermediate level)
Manage incidents and requests using ServiceNow
Maintain accurate knowledge base documentation
Communicate clearly with both technical and non-technical users
Required Technical Skills
Office 365 / Microsoft 365
Azure / Azure AD (Entra ID)
Intune
ServiceNow
Microsoft Teams troubleshooting
Networking fundamentals (Meraki knowledge preferred)
Hardware support (Lenovo, HP)
Mobile device support
macOS
Jamf
TeamViewer
Device imaging and rebuilds
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