Tokyo Adobe Full time

Description

The Solution Account Manager role involves combining product expertise, business strategy, and top-tier service to maximize platform value and solution adoption within the customer base.

Key Responsibilities:

  • Develop deep expertise in Adobe's Digital Experience Subscription to drive positive renewals.
  • Research customer contracts and purchasing history to create timely and accurate quotations for renewals.
  • Communicate with customers, sales, consultants, and support to understand current customer usage and detect retention risks.
  • Collaborate with sales, CSM, and management to propose recovery plans when retention risks are detected.
  • Manage quarterly budgets for assigned accounts and propose upsell and cross-sell opportunities.

Requirements:

  • Sales experience in SaaS cloud services.
  • Minimum of 3 years' experience in a similar or related role with direct customer interaction.
  • Excellent interpersonal skills and the ability to handle professional interactions.
  • Ability to respond quickly to multiple ad hoc requests while meeting customer expectations.

Desirable Skills:

  • Excellent executive-level communication skills (oral, written, presentation) with the ability to explain technical concepts.
  • Familiarity with Adobe Experience Cloud technologies.

This is a challenging yet rewarding role that requires strong customer-centric skills. If you have a passion for delivering excellent customer experiences and driving business growth, this may be the ideal opportunity for you.

$80,000 - $120,000 per year



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