Hiroshima 3010 K-T LTD Japan Full time

Job Description

The Customer Support Engineer in this role will provide support for the LS tool.

Selected candidates will receive comprehensive training at one of our award-winning training centers in California, USA; Singapore or Taiwan.

  • Key responsibilities include customer service activities associated with updating, troubleshooting, diagnosing, and repairing of complex capital equipment at customer sites.
  • Represent our company as the primary point of contact, ensuring customer satisfaction and maintaining system equipment operational quality.
  • Coordinate actions with customers to minimize downtime.
  • Prepare field service reports on customer support activities and provide documentation to other supporting functions on recurring problems.
  • Contribute to knowledge capture, reuse, collaboration, and improvement using available systems.
  • Provide assistance to other Field Service and Installation Engineers in resolving problems.
  • Maintain open communication with the Product Support Organization on escalated technical matters.

Requirements:

  • Able to understand and logically solve problems in software, electronics, optics, mechanical, electro-mechanical, and electro-optical systems within a cleanroom environment.
  • Consistent record of engaging empathetically with customers, ensuring a positive experience while fostering a collaborative environment to address their needs and concerns.
  • Experience working on electronic systems within the semiconductor, medical devices, defense, aerospace, or aviation industry is an advantage.
  • Proactive communication that facilitates seamless collaboration and addresses customer requirements effectively.
  • Oustanding interpersonal communication, analytical, and problem-solving skills.
  • Ability to work under pressure to meet deadlines.
  • Dedication to being hands-on and passionate about learning new things.
  • Strong software management skills with Unix background are a plus.
  • Native Level or proficient in Japanese (JLPT N1) and English language is required.
  • Able to read and understand procedures and technical documents in English, as well as be able to understand training conducted in English.

Minimum Qualifications:

Bachelor's Degree and 0 years related work experience

$85,000 - $110,000 per year



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