Hiroshima 3010 K-T LTD Japan Full time
Support the LS tool, trained at one of our award-winning training centers. Responsible for customer service activities, including troubleshooting, diagnosing, and repairing complex capital equipment. The Customer Support Engineer will be the face of the company, ensuring customer satisfaction and maintaining system equipment quality. They will coordinate actions with customers to minimize downtime, prepare field service reports, and contribute to knowledge capture and improvement. The engineer will also provide assistance to other Field Service and Installation Engineers and engage with the Product Support Organization on escalated technical matters.

Key responsibilities include:
* Understanding and solving problems in software, electronics, optics, mechanical, electro-mechanical, and/or electro-optical systems in a cleanroom environment.
* Engaging empathetically with customers, ensuring a positive experience while fostering a collaborative environment.
* Working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industries.
* Communicating proactively to facilitate seamless collaboration and address customer requirements effectively.
* Possessing outstanding interpersonal communication, analytical, and problem-solving skills.
* Working under pressure to meet deadlines and being hands-on and passionate about learning new things.

Requirements:
* Bachelor's Level Degree and 0 years related work experience.
* Native Level or proficient in Japanese (JLPT N1) and English language.
* Ability to read and understand procedures and technical documents in English.

Preferred qualifications include strong software management skills with a Unix background and experience working in a semiconductor, medical devices, defense, aerospace, or aviation industry.

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