Hiroshima Applied Materials Full time

Job Title:

Technology Adoption Specialist

About the Role:

We are seeking a Technology Adoption Specialist to drive the adoption of new technology at customer sites.

Key Responsibilities:

  • Manage a team that works closely with customers to demonstrate and introduce new technologies at customer sites.
  • Serve as liaison between the customer and the Business Unit for assigned projects.
  • Manage PSEs providing highly visible customer support through on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems.
  • Oversee team checking and approving operational quality of system equipment, instructing customers in operation and maintenance.
  • Responsible for training and certification of PSEs into their areas of assigned responsibility.
  • Responsible for demand planning and financial forecast of activity.
  • Maintain knowledge of 3 or more processes on 2 or more technologies or expert level in 1 technology.
  • Bachelor's Degree required. 7-10 years of experience.

Functional Knowledge:

  • Demonstrates in-depth understanding of concepts, theories, and principles in own job family and basic knowledge of other related job families.

Business Expertise:

  • Applies understanding of the industry and how own area contributes to the achievement of objectives.

Leadership:

  • Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges.

Problem Solving:

  • Identifies and resolves technical, operational, and organizational problems.

Impact:

  • Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives.

Interpersonal Skills:

  • Guides, influences, and persuades others internally in related areas or externally.

Salary: $120,000 - $180,000 per year



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