Job Title:
Technology Adoption Specialist
About the Role:
We are seeking a Technology Adoption Specialist to drive the adoption of new technology at customer sites.
Key Responsibilities:
- Manage a team that works closely with customers to demonstrate and introduce new technologies at customer sites.
- Serve as liaison between the customer and the Business Unit for assigned projects.
- Manage PSEs providing highly visible customer support through on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems.
- Oversee team checking and approving operational quality of system equipment, instructing customers in operation and maintenance.
- Responsible for training and certification of PSEs into their areas of assigned responsibility.
- Responsible for demand planning and financial forecast of activity.
- Maintain knowledge of 3 or more processes on 2 or more technologies or expert level in 1 technology.
- Bachelor's Degree required. 7-10 years of experience.
Functional Knowledge:
- Demonstrates in-depth understanding of concepts, theories, and principles in own job family and basic knowledge of other related job families.
Business Expertise:
- Applies understanding of the industry and how own area contributes to the achievement of objectives.
Leadership:
- Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges.
Problem Solving:
- Identifies and resolves technical, operational, and organizational problems.
Impact:
- Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives.
Interpersonal Skills:
- Guides, influences, and persuades others internally in related areas or externally.
Salary: $120,000 - $180,000 per year
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