Hiroshima 3010 K-T LTD Japan Full time

Job Title: Field Service Engineer


You will be in charge of SFS product and customer service activities associated with highly complex capital equipment at customer sites.


Your primary responsibilities include evaluating, analyzing, diagnosing, and troubleshooting technical equipment problems via telephone or at customer site to assure operational quality of system equipment.


You will coordinate actions with customers to minimize down time, prepare field service reports on customer support activity, and provide documentation to other supporting functions on re-occurring problems.


In addition, you will assist other field service engineers as appropriate and contribute to the capturing, re-use, collaboration, and improvement of knowledge using available systems.


Key Responsibilities:



  • Evaluate and analyze technical equipment problems

  • Diagnose and troubleshoot complex issues

  • Cordinate with customers to minimize downtime

  • Prepare and submit field service reports

  • Collaborate with other field service engineers


Requirements:



  • Analytical skills

  • Ability to understand and troubleshoot software, electronics, optics, mechanical, electro-mechanical, and electro-optical systems

  • Develop diagnostic resource capabilities and demonstrate technical proficiency

  • Experience or knowledge of semiconductor manufacturing process preferred

  • Strong interpersonal/communication skills

  • Ability to work under pressure and meet stringent timelines


Estimated Salary: $80,000 - $110,000 per year



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