Description
1. Problem analysis and approach
Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach if necessary.
2. Problem handovers and routing
Handover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear, ensure follow-up.
3. Repairs
Advise customer technical personnel in dealing with problems, together with customer technical staff and using manuals and guidance from 2nd and 3rd line support, use tools, replace parts, improve settings, to execute repairs.
4. Procedures
Arrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure, make necessary decisions / adaptations during procedure to realize optimal results.
5. Training / advice
Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed.
6. Installation
Install equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.
7. Knowledge build-up and transfer
Teach others on ASML products, new and installed, tools, manuals, ways of working etc., maintain and broaden own knowledge.
8. Coaching
Provide appropriate support and assistance to less experienced ASML or local personnel as necessary.
9. Continuous improvement
Signal possible improvements in manuals / procedures and ways of working, analyze applicability, accuracy and adherence to design specifications, recommend design changes or substitution of materials when appropriate.
10. Coordination and customer interaction
Plan and coordinate the activities of employees in the team, including client personnel, deal with customer on multiple levels in all situations.
11. Scheduled service activities
Execute regular maintenance and implement upgrades and FCO's.
■労働条件
・雇用形態:正社員(試用期間3か月)
・給与
想定年収:4,000,000~
想定月給:287,500~
※上記は基本級+賞与の金額。別途残業手当(管理職採用の場合は手当支給無し)、シフト手当を支給(シフト勤務の場合)
※給与改定、賞与:有(年1回 3月)
・就業場所
広島事業所
業務上の必要により以下に入社後就業場所の変更を行うことがあります。
四日市事業所
熊本事業所
北上事業所
大分事業所
・勤務時間 9:00~21:30、21:00~翌9:30(休憩90分)
※2交代で3勤3休のシフト制
・所定時間外労働:有
・社会保険
健康保険、厚生年金、労災保険、雇用保険
・受動喫煙防止措置の状況:屋内禁煙
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
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