We are looking for a solution consultant to join our Life Science & Healthcare solution consulting team in Tokyo. We are a team of product experts responsible for growing revenue from existing and new customers by understanding customer needs, presenting the value of the solution, enhancing customer relationship, and contributing to product development and consulting services engagements.
About You – experience, education, skills, and accomplishments
- 5+ years of work experience in pharmaceuticals/medical devices industry or educational backgrounds in life science field (biology, chemistry, pharmaceutical science, etc.).
- Good interpersonal communication skills and ability to collaborate with internal and external stakeholders.
- Experience in building and maintaining good relationships with customers.
- Proficient presentation skills in Japanese.
- Written and verbal communication skills in Japanese (native level) and English (business level).
- Intermediate skills for Microsoft Word, Excel, and PowerPoint.
- Initiative-taking and able to plan, prioritize, and take actions with a complex schedule of activities and events.
It would be great if you also had
- University degree in biology or chemistry is a plus. Work experience as a biologist or a chemist in pharmaceutical industry is a strong plus.
- Work experiences in the early R&D stages of human/veterinary drugs, foods, etc. are highly desired.
- Good track records in a customer-facing role such as sales, marketing, or customer education, etc.
- Work experience at professional service agencies (consulting firm, etc.).
What will you be doing in this role?
- Achieve sales revenue target of Life Science & Healthcare division in cooperation with Sales, Marketing, and Customer Success.
- Deeply understand customer business, needs, and workflow through various channels such as direct communication with customers, industry news, industry conference, etc.
- As a product expert, acquire in-depth knowledge about Life Science & Healthcare solutions and keep the knowledge up to date.
- Work closely with sales team to find new business opportunities and proactively provide support for them to close deals by identifying customer needs and offering best solutions.
- Co-visit customers with sales (on-site or online meeting) to discuss customer needs and solutions.
- Most of our clients are pharma/medical device companies and you will meet with customers from various departments such as R&D, clinical development, medical affairs, business development, marketing, regulatory, market access, etc. to discuss their needs and appropriate solutions.
- Plan and execute product promotion plan for a targeted customer segment to create new business leads.
- Provide post-sales support for clients through advice, trainings, and webinars, etc. to answer their business questions.
About the Team
Solution Consultants play a critical role in the sales process of our products and services. We have deep understanding of our customers and our products, and we are motivated to propose best solutions to our customers to address their profound and complex needs.
Most of our customers are pharmaceutical companies and their business questions are becoming more complex than ever due to the diversified patient needs and difficulties in drug development with advanced technologies. Solution Consultant is an exciting role that plays a part in solving customer problems and accelerating innovations.
At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
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