Tokyo Juniper Networks

Job Title: TAC Engineer – Juniper Router products

About the Role:

The Technical Assistance Centre (JTAC) is a team of highly experienced engineers who provide dedicated technical support to customers and partners on Juniper products.

This position is part of Juniper Advanced Technical Assistance Center, providing Level 3 support for Juniper Router products including MX, PTX and ACX.

Responsibilities:

  • Work on highly demanding customer escalations as end-to-end owner until issues are resolved satisfactorily.
  • Collaborate with internal and external stakeholders to set expectations, prioritize actions and communicate effectively.
  • Closely engage with Engineering teams to resolve customer reported escalations or product challenges.
  • Own New Product/Feature readiness to ensure the team is ready when the product comes to market.
  • Contribute to Knowledge Creation, Quality / Continuous improvement initiatives and Training / Mentoring activities.

Requirements:

  • 5+ years of experience in troubleshooting, implementation, and support of large IP networks (preferably Service Provider).
  • Experience in directly interacting with customers (globally) highly desired.
  • Platform Knowledge: traffic generators, protocol analyzers, testers etc
  • Preferred Certifications - JNCIP-SP, JNCIE-SP or other equivalent certifications.

What We Offer:

Juniper Networks offers a competitive salary range of $120,000 - $180,000 per year, depending on location and experience.

A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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