Our client, a leading global BPO provider, specializes in Contact Center operations, Digital Marketing, and Engineering Solutions. With a strong presence across multiple regions, the company delivers exceptional service and fosters an employee-focused environment.
The Operations Manager oversees internal management of BPO operations, ensuring seamless execution and achievement of key performance indicators.
This role demands exceptional leadership, adaptability, and the ability to thrive in fast-paced environments serving social commerce services.
Key Requirements
- Proven experience in managing large-scale BPO operations.
- Fluency in Japanese (JLPT N1) and English (C1 certification).
Essential Competencies
- Strong leadership and decision-making skills.
- Exceptional adaptability, flexibility, and communication skills.
Desirable Knowledge
- Deep understanding of BPO operations, KPIs, and workforce management.
- Familiarity with social commerce services is an advantage.
Main Objectives
- Ensure smooth execution of day-to-day operations while meeting key performance metrics.
- Build strong relationships with clients and internal teams.
- Drive initiatives that improve team efficiency and project outcomes.
Core Responsibilities
- Manage daily operations and monitor team performance.
- Collaborate with internal stakeholders to ensure seamless service delivery.
- Oversee resource allocation and workforce optimization.
- Prevent and address compliance risks.
- Foster a culture of adaptability and collaboration.
Additional Responsibilities
- Develop and implement training programs.
- Report on operational metrics and provide recommendations for improvements.
- Oversee the implementation of quality assurance plans.
Requirements
Must-Have:
- 5 years of experience in BPO operations.
- Fluency in Japanese and English.
- Experience living in Japan or working with Japanese organizations.
- Strong leadership skills and ability to manage diverse teams.
Nice-to-Have:
- Familiarity with social commerce services.
- Knowledge of tools and technologies used in BPO operations.
Language and Location
Fluency in Japanese (JLPT N1) and English (C1 certification). The successful candidate will be based in Tokyo City (Ikebukuro) or Okinawa City (Naha), Japan.
Compensation and Benefits
A competitive salary with benefits during the probation period, including housing support. Full social and health insurance. Support for VISA application for family members. A multinational work environment with opportunities to collaborate with global teams.
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