About Us
At BBH, we value diverse backgrounds and welcome applicants from various experiences who can bring value to the role.
What You Can Expect at BBH
We offer a collaborative environment that enables you to step outside your role and add value wherever possible. You will have direct access to clients, information, and experts across all business areas worldwide.
You will be provided with opportunities to grow your expertise, take on new challenges, and reinvent yourself without leaving the firm. We encourage a culture of inclusion that values each employee's unique perspective.
We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Our goal is to ensure you have rewarding work with the flexibility to enjoy personal and family experiences at every career stage.
BBH Cares Program
The BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.
Job Description
This senior position and technical resource within the Client Service Team works independently to service relationships, ensuring an exceptional level of client service is met.
Responsibilities:
- Work independently to respond to all client inquiries on a daily basis, including complex and escalated issues, and own resolution.
- Maintain relationship objectives, developing a proactive relationship and service plan to ensure exceptional value-added service to clients.
- Maintain a strong knowledge of BBH departments, systems, and services across all products and businesses.
- Introduce and familiarize clients to new technology, automation tools, and BBH Infuse systems.
- Participate in the coordination of new business and product implementations, conversations, and special projects as required.
Service Improvement:
- Understand how BBH and our clients operate to suggest and implement changes.
- Maintain a strong knowledge of industry initiatives to anticipate future client requests.
- Identify ways to improve productivity and efficiency within the team.
Risk Management and Control:
- Adhere to and assist in implementing all risk policies and procedures.
- Monitor receipt of all client documentation.
Communication:
- Represent the department in cross-office meetings.
- Communicate deliverables and action items from these meetings to the Client Service Manager and Team Leaders/Supervisors.
Requirements:
- Bachelor's Degree.
- Minimum 3-5 years of global custody and/or financial services industry experience.
- Project management skills and experience.
- Excellent written and verbal communication skills in English and Japanese.
- Excellent problem-solving skills.
- Knowledge of domiciled funds is a plus.
- Team Player.
Estimated Salary:
$80,000 - $110,000 per year, based on location and experience.
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