Job Description

The Account and Market Opening team you will be joining provides an end-to-end view of client delivery to deliver an enhanced experience, expertise, and issue resolution, as well as ongoing improvement.

Responsibilities:

• Client relationship management
• Monitoring and driving accountability for end-to-end service delivery
• Partnership with BOaT and Client Service teams to open, amend, or close desired funds or markets from clients, resolve issues, and ensure ownership of timely and accurate service delivery
• Managing requests for APAC via Collaborate, ensuring requests are being taken action timely and requests are completed within SLAs
• Implementing best practices in technology and processes as identified by remediation plans or A&MO Leads
• Escalating issues/incidents as necessary and ensuring Account Lead is informed of any existing or potential client issues
• Adhering to corporate policies, guidelines, risk, and compliance programs
• Implementing effective communication across delivery organization on behalf of client initiatives and internal change events
• Performing fund and market set-ups to support New Business Implementation
• Performing fund and market set-ups and amendments on internal systems (i.e., MCH, MySS Hogan, and IBS) completing New Fund Request Forms and maintaining checklists
• Liaising with Boat APAC and AMS team to resolve any issues with requests for account and market opening requests
• Obtaining relevant documentation and submitting to BU AML/KYC teams for them to perform AML/KYC for new and existing State Street clients
• Preparing and presenting deals to the Deal Team committee, working with Client Service to complete required tasks and follow-up where necessary, and working with relevant teams to have the Deal Team signed off and have the fund switch on
• Liaising with clients globally to ensure questionnaires and documentation received fulfill requirements based on their request and structure

Requirements:

• 5+ years of State Street experience in Operations, preferably Custody
• Able to meet deadlines
• Strong communication skills, oral and written
• Ability to manage and prioritize workload
• Ability to collaborate with various teams in different jurisdictions and work well in a team environment
• Ability to accept change and think outside the box
• Experience with Excel

About State Street:

State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients.

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance, and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

We truly believe our employees' diverse backgrounds, experiences, and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity, and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program, and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer.