Vice President, Client Service

2週間前

Tokyo THE BANK OF NEW YORK MELLON CORPORATION

Vice President - Client Service

Become a part of our future-forward careers at the intersection of business, finance, and technology.

About BNY Mellon

BNY Mellon is one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. We lead and serve our customers into the new era of digital.

About the Role

We're seeking a future team member to join our Client Service team as Vice President. This role is located in Tokyo, Japan - Hybrid.

Main Responsibilities:

  • Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
  • Lead team members in providing support to major clients in addressing and resolving complex operational and technical issues.
  • Apply advanced problem-solving skills, judgement, and experience to analyze information and deliver high-quality service to a specialized client base.
  • Provide key individuals at assigned clients with information related to BNY Mellon's products and services.
  • Proactively assist clients in reviewing potential business needs and direct them to appropriate resources at BNY Mellon.
  • Resolve complex or non-routine client issues or inquires, as needed.

Requirements:

  • Bachelors degree or equivalent combination of education and experience is required.
  • A minimum of years of total work experience preferred.
  • Experience in an operational area and/or client services preferred.

Why Work for Us?

At BNY Mellon, our inclusive culture speaks for itself. We have received numerous awards recognizing our commitment to diversity, equity, and inclusion.

Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence. We provide access to flexible global resources and tools to support your life's journey.

  • Client Solutions, Workspace Solutions Group

    6日前

    TOKYO Dell

    Client Solutions Specialist · We are seeking a Client Solutions Specialist to join our team. This role is responsible for building strong customer relationships in the field and ensuring an outstanding customer experience with existing and potential customers. · The ideal candida ...

  • Associate Market Manager

    1週間前

    Tokyo Expedia Group Full time

    Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. · About Expedia Group · We're shaping the future of travel, guided by our Values and ...

  • Insurance Consulting

    15時間前

    Tokyo ReachExt K.K.

    Job Description · The primary objective of this role is to provide strategic consulting services to clients in the Insurance space. Key responsibilities include: · Developing a deep understanding of client business processes at a high level. · Supporting the planning of long-term ...

  • Senior Sales Manager

    1日前

    Tokyo ReachExt K.K.

    **Senior Sales Manager (Hunter Role)** · We are seeking a seasoned sales professional to develop new accounts in Japan, targeting top-tier companies. You will work closely with our teams to create innovative solutions that meet client needs. · This role requires a hunter profile ...

  • Operations Manager

    5日前

    Tokyo ReachExt K.K.

    Tokyo Service Desk Team Lead · Work Location: Tokyo, Japan · Required Language: Native Japanese and Business English · Key Responsibilities: · Lead an 8-member Service Desk team. · BUILD A COHESIVE TEAM BY MANAGING PEOPLE EFFECTIVELY, INCLUDING COACHING AND DEVELOPING THE TEAM. · ...

  • Customer Solutions Lead

    5時間前

    Tokyo ReachExt K.K.

    Job Description · We are seeking a highly motivated cloud and data-savvy pre-sales specialist with experience designing solutions for large enterprise clients. · The Customer Solutions Lead reports into the Head of DXG Customer Solutions and carries TCV (Total Contract Value) & R ...

  • Guidewire Consultant

    5時間前

    Tokyo ReachExt K.K.

    Key Responsibilities · Confirm functional and non-functional requirements with the client or project stakeholders. · Design, develop, and implement modules and programs. · Create unit, integration, and system test cases. · Support user acceptance testing. · Pursue similar activit ...

  • 自社採用】Recruitment Consultant

    1日前

    Shibuya Link Compliance

    Link Compliance Group is a provider of compliance solutions with specialized expertise and international experience. · Their services support adherence to labor laws and employment practices, as well as meeting legal and regulatory requirements in various regions. Furthermore, Li ...

  • Team Lead

    4日前

    Yokohama ReachExt K.K.

    Job Title · We are seeking a highly skilled and experienced professional to join our team in Yokohama. · Job Summary · This role requires a native-level Japanese and English speaker with 3-5 years of experience in team handling in a call center. The successful candidate will have ...