Tokyo State Street Full time
As a Client Service Rep, you will work alongside members of various teams with responsibilities including:

  • Responding to client inquiries, troubleshooting problems, and ensuring client satisfaction.

  • Updating clients' program parameters and reviewing lending profiles.

  • Managing internal risk and compliance matters and coordinating client requirements.

  • Monitoring client satisfaction and financial performance.

  • Preparing presentations and benchmarking data for clients.

  • Supporting the regional-wide Client Service team and partnering with Relationship Managers.

  • Collaborating with Sales, Onboarding, and Global Services teams.



Qualifications

  • Bachelor's degree.

  • Strong language skills in Japanese and English.

  • 5-7 years securities lending, custody banking, and/or accounting experience.

  • Strong team player with knowledge of financial markets and custody banking.

  • Technical expertise in MS Excel, Word, PowerPoint, and Salesforce.



About State Street
State Street is a leading custodian bank, asset manager, and asset intelligence company. We provide investment servicing, data & analytics, and investment research & trading to institutional clients. We offer a competitive benefits package, flexible work programs, and a range of development programs and educational support.

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