- Responding to client inquiries, troubleshooting problems, and ensuring client satisfaction.
- Updating clients' program parameters and reviewing lending profiles.
- Managing internal risk and compliance matters and coordinating client requirements.
- Monitoring client satisfaction and financial performance.
- Preparing presentations and benchmarking data for clients.
- Supporting the regional-wide Client Service team and partnering with Relationship Managers.
- Collaborating with Sales, Onboarding, and Global Services teams.
Qualifications
- Bachelor's degree.
- Strong language skills in Japanese and English.
- 5-7 years securities lending, custody banking, and/or accounting experience.
- Strong team player with knowledge of financial markets and custody banking.
- Technical expertise in MS Excel, Word, PowerPoint, and Salesforce.
About State Street
State Street is a leading custodian bank, asset manager, and asset intelligence company. We provide investment servicing, data & analytics, and investment research & trading to institutional clients. We offer a competitive benefits package, flexible work programs, and a range of development programs and educational support.
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