About the Role
As a Client Solutions Associate at FactSet, you will be the vital connection between our clients and our software business. Your expertise will ensure that FactSet's client service stands unrivaled in the industry, boasting a remarkable 90% client retention rate.
You will deliver exceptional customer service, build strong relationships with clients, and possess a keen eye for detail. As an inquisitive and data-literate individual, you will effectively solve problems and combine your knowledge of the industry with technical expertise to work closely with our investment management and investment banking clients.
Our consultants provide comprehensive support to financial professionals using FactSet's software, which integrates hundreds of financial and economic databases with leading financial analysis applications.
Clients:We primarily serve financial institutions such as asset management companies and securities firms.
Consulting and Support Department:We communicate with users through phone calls, emails, visits, etc. to:
- Support clients in obtaining data from terminals or feeds
- Create analytical models using Excel
- Support clients in using analytical tools such as portfolio analysis and quantitative analysis
- Conduct training sessions for clients and seminars
- Develop a deep understanding across our business, products, and clients
- Work on large-scale projects optimizing our clients' workflows
- Visit clients in their offices to provide on-site consultation and training
- Train clients individually or in groups
- Manage a group of assigned accounts, ensuring healthy relationships and optimal use of the system by clients.
[Training] After joining, you will participate in a 7-week training program in Asia Pacific. The first two weeks will involve on-site training at the Manila Training Center, followed by five weeks of remote participation in Tokyo. Additional training will take place in the Tokyo office, online learning, and secondary training programs.
We welcome ambitious team players who can take initiative and find creative solutions. Applicants should have a genuine interest in Finance and a desire to continually learn and develop in a rapidly changing environment.
In addition, we require:
- A bachelor's degree or equivalent
- Strong numeric, analytical, and problem-solving skills
- Language Level: Japanese - Native Level, English - Business Level
- Exceptional communication skills
- Experience in a client-facing role or a desire to excel in this area
- A strong knowledge of PC applications, particularly Microsoft Excel
- A commercial attitude
- Proof of work eligibility in Japan
FactSet considers ambitious graduates from any discipline and candidates with industry experience, but we favor those with a background in finance, business, IT, mathematics, or economics.
Salary Range:$60,000 - $80,000 per year
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