International SOS is the world's leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries.
The TRICARE Overseas Program provides high-quality, accessible healthcare services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.
About the Role
We are seeking a Client Relationship Lead to manage relationships with key stakeholders and ensure seamless service delivery for the TRICARE Overseas Program.
This role is equivalent to a Military Treatment Facility Commander level position or a Senior Military Program Advisor.
Frequent travel to Military Treatment Facilities, Military Bases, and Remote TOP Dedicated Network Site locations may be required.
Key Responsibilities
- Lead contractual KPI deliverables for Military Treatment Facilities (MTF) engagement, including regular meetings and coordination across all client and TOP stakeholders.
- Oversight and support in coordinating execution of tasks impacting MTF through in-country personnel.
- Maintain and strengthen relationships with MTF POCs, military stakeholders, and host nation Provider stakeholders.
- Provide ongoing support and education on TOP Policy, processes, and self-service mechanisms.
- Ensure MTF access to contractually required Host Nation Network by identifying providers and onboardng teams.
- Collaborate with cross-functional teams to execute contractual aspects and represent customer voice.
About You
- Preferably healthcare, medical assistance, government contracted services, financial services/insurance, or consumer goods background.
- Significant Account Management experience and/or managing complex client programs required.
- U.S. Military overseas experience required.
- Healthcare Administration experience preferred.
- Bachelor's degree.
- Excellent English language skills.
- People leadership, influencing, and organizational skills.
- Strong analytical capabilities.
Estimated Salary: $120,000 - $180,000 per year.
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