Tokyo Rakuten Full time
Description

Strengthen Rakuten Ichiba's marketing strategy for medium- to long-term growth by promoting strategy formulation and project to improve Customer Experience (CX).

  • Improve NPS based on customer surveys and marketing strategies.
  • Identify issues and improve points in Customer Experience (CX) and plan a CX strategy.
  • Plan projects (systems, etc.) and promote the projects in cooperation with related departments.


Work Environment
5 employees, a team consisting of employees in their 20s and 30s with diverse backgrounds. People with experience in business planning, service planning, and organizational management are working with us.

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