Tokyo Zoom Full time
Sr. Consulting Solution Engineer
Tokyo, Japan
Estimated Salary: $120,000 - $180,000 per year

About the Job

You will lead CX Presales and Solution Consulting in the region, supporting the Japan CX Sales Specialist and field teams. As a trusted advisor, you will provide technical presentations, demonstrations, and roadmap support to customers and partners.

The ideal candidate should be self-motivated, adaptable to new CX platform releases, and collaborate with the Product and CX regional team for business growth. Developing meaningful relationships with Japan Sales Leadership and field sales teams is essential.


About Us

Zoom is looking to grow its Contact Center Solution Engineering team in Tokyo, Japan. Our hybrid approach combines office and remote work environments. The role entails customer interaction, Contact Center industry experience, and a love for technology.

This position provides the opportunity to assist customers in improving their contact centers and contribute to Zoom's business growth. If you are enthusiastic about customer experiences and technology, we invite you to join us.


Requirements
  • Fluent Business Japanese and English (Tokyo-based)
  • Proven sales skills targeting business customers with deep understanding of necessary techniques and professional business/technical acumen
  • Understanding of the CX/EX industry, including Contact Center concepts like Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.
  • Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management, etc.
  • Strong knowledge of the Contact Center market and trends, advocating customer needs to influence strategy and vision
  • Able to work and communicate effectively with internal stakeholders

Benefits

We offer a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.



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