Tokyo IQVIA フルタイム
役割
安全性情報管理プロジェクトを管轄し、顧客に対するサービスレベルの維持と向上を担います。包括的なチームリーダーとして、日々の顧客対応を通じて、顧客に提供されるサービスの可視化とシームレスさを確実に行うことを責任とするものです。また、グローバルチームおよび提携企業と協力して、顧客とのパートナーシップを拡大し、関係を強化します。

責任
・プロジェクト成果物を指揮し、毎日の顧客対応を統括します。プロジェクト計画(タイムライン、成果物)、スコープ、品質、収益を担当します(収益管理には財務システムの更新、売上確認、請求、予算のレビュー、財務分析、チェンジオーダーの対応などを含みます)。
• KPI(売上、コスト、利益)をオーバーサイトし、財務面のパフォーマンスを担保します。
• SOPや過去のベストプラクティスに基づき、プロジェクト開始時における潜在的リスクの特定や稼働後リスク軽減策を実施します。
• 内外の関係者との会議を指揮し、プロジェクトステータスの情報更新やプロジェクトの戦略を策定します。
• 顧客とのパートナーシップを形成し、良好で強い関係を維持します。顧客のロイヤルティと契約更新を注視し、新しいビジネスチャンスを交渉します。
• 国内外とのステークホルダーとの円滑な関係性を構築し、業務遂行します。
必要な知識、能力、スキル
・日本語および英語の読み書き、および話し合いのためのビジネスレベル以上の能力
・チームの管理とリーダーシップスキル、問題解決スキル
・プロジェクト管理、および計画と組織のスキル
複数のプロジェクトを進行し、優先順位を管理する能力
判断力、交渉力、意思決定力、問題解決能力
ビジネス洞察力および財務分析スキル、戦術計画、および予算作成
同僚、マネージャー、および顧客との効果的な仕事上の関係を確立し、それを維持する能力
マトリックス組織での円滑なコミュニケーションおよび交渉を通じて結果を達成する能力
要件
必須
・ライフサイエンスまたは関連分野で学士以上の学歴
・CROまたは製薬会社において、4年以上の安全性情報管理(ファーマコビジランス、メディカルインフォメーション、リスク管理など)の経験

望ましい
・2年以上のプロジェクトマネジメント経験
所在地
Flexible Style Work適用(在宅ベース) については、必要に応じて、品川本社/新大阪に出勤します

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