Job Summary:A Customer Service Representative will be responsible for handling guest calls, requests, and problems. They will use sales techniques to maximize revenue while maintaining existing guest loyalty. The representative will determine and provide complimentary items to guests as gifts for their patronage.Salary:$40,000 - $60,000 per year Responsibilities:
- Resolve guest calls, requests, or problems in a timely and efficient manner
- Use sales techniques to maximize revenue and maintain existing guest loyalty
- Determine and provide complimentary items to guests as gifts for their patronage
- Promote awareness of brand image internally and externally
- Process requests for redeeming Marriott Rewards points
- Enter Marriott Rewards information into appropriate software when taking guest reservations
- Answer, record, and process all guest calls, requests, questions, or concerns
- Perform general office duties to support Sales & Marketing
Requirements:
- High school diploma or equivalent required
- At least 2 years of related work experience preferred
- No supervisory experience required
Company Description:{company} is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis.
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