Tokyo Manulife Full time

Job Title: Cloud Infrastructure Engineer

We are seeking a skilled Cloud Infrastructure Engineer to join our team at Manulife/John Hancock.

Summary

The successful candidate will be responsible for the administration, configuration, and troubleshooting of Office 365 services, including Exchange Online, Email Gateway, Teams, OneDrive, Conditional Access, Intune, and SharePoint Online. This role involves monitoring, analyzing, and optimizing infrastructure to support continuous integration and delivery environments. The engineer will also lead complex troubleshooting, resolve critical technical issues, and participate in process development and documentation. Proficiency in PowerShell scripting and experience with Azure AD, O365 tools, and Intune are essential.

Key Responsibilities

  • Administration/configuration/troubleshooting/end-user of several Office 365 services
  • Monitoring, analyzing, and optimizing infrastructure to best support testing and deployment in continuous integration/continuous delivery environment
  • Leading complex troubleshooting and resolving critical or escalated technical issues over a significant population of affected software or equipment
  • Contributes and assists with efforts/projects in the deployment, maintenance, and support of current and new data center infrastructure
  • Licensing and user management in office 365 as well as Azure logs Intune endpoint management experience on physical devices with SCCM or Intune

Requirements

  • Good English/Japanese communication skills
  • Experience of Azure AD, O365 tools (Exchange, Teams, SharePoint, OneDrive, Yammer etc.)
  • Role-based access control and Intune subscription management
  • Proficient in PowerShell scripting for all o365 modules

Preferred Qualifications

  • Knowledge of Power Platform (PowerApps/Power BI/Power Automate)
  • Managing and monitoring email infrastructure for high availability and optimal performance
  • Monitoring and resolving issues related to Exchange mailboxes, message tracking, and transport logs
  • Familiarity with ITIL processes including Change/Problem/Service request and Incident management

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

Compensation Package

$120,000 - $180,000 per year



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