Dploy is an IT and Engineering Solutions company with operations throughout the EMEA region, including Switzerland, Germany, Czech Republic, Austria, UK, and USA.

We pride ourselves on delivering innovative services and solutions to numerous clients.

We are looking for engaging individuals who can become part of a dynamically growing international organization focused on creating value where IT counts.

Tasks and Responsibilities

• Provide technical assistance related to computer hardware and software, mobile devices, and other tech tools and products.
• First and second-level technical support – calls/tickets/user interaction.
• Respond to IT-related questions from end-users.
• Document all end-user interactions in the customer ticket system 'Service Now'.
• Create, maintain, and utilize knowledge articles.
• Provide IT onboarding trainings to new starters.
• Contribute to continuous improvement initiatives.

Requirements

• Language skills: fluent English and Japanese; other languages are a plus.
• 2+ years of experience in a similar role.
• Strong problem-solving and analytical abilities.
• Excellent communication skills and customer orientation.
• Attention to detail and ability to multi-task, handling multiple stakeholders.
• Ability to prioritize and willingness to work self-sufficiently and well organized.
• Team player and supportive personality.
• Experience in regulated IT environments is a plus (GxP).
• Candidates must provide a Criminal record not older than 3 months.

Benefits

• Broad range of activities, tasks, and projects.
• Flexible working conditions.
• Fishing for Friends program – our referral program.
• Further development and professional advancement.
• Friendly and international working environment.
• Company-sponsored events.

Salary: Estimated annual salary $80,000 - $120,000 based on the location and industry standards.