Lead IT Engineer

2週間前

Tokyo Kellanova

Title: Lead IT Engineer - Infrastructure & Workplace - Japan

Primary Function

  • The position exists to support and Business As Usual (BAU) of IT Workplace and Infrastructure (IWPS) functions for Kellogg Japan entity.
  • The essence of the role is to provide daily IT support, create plans, implement system solutions, participate in the implementation of the IT solution, establish strategies to support Japan business goals, and implement various business and infrastructure IT service components in line with regional and global IT roadmap.

This includes providing day-to-day IT support, creating plans, implementing system solutions required at a Business Unit level, participating in the implementation of the IT solution, establishing strategies to support Japan business goals, and implementing various business and infrastructure IT service components in line with regional and global IT roadmap.

Responsibilities

  • Lead and work together with a team of 3rd party service contractors on site.
  • Provide day-to-day IT support and resolution services to users for technical assistance and support.
  • Troubleshoot PC operations to enable end-users to operate daily business efficiently.
  • Be accountable, manage, and own all IT asset management, inventory, and financials related to the IWPS domain.
  • Manage user account management in windows-based Active Directory and Azure systems.
  • Responsible for service requests logging, prioritization, and escalation of all services-related Service Desk calls within Kellogg Japan.
  • Work closely with all levels of function leaders to communicate and resolve systems issues in each functional area.
  • Proactively manage and/or participate in various IT-related projects.
  • Perform periodic system and inventory assessment for management reporting and quickly communicate issues and recommendations when necessary.
  • Oversee the end-to-end delivery of infrastructure projects, ensuring they are completed on time, within scope, and budget while maintaining high standards of quality.
  • Complete action plans for their recommendations in a timely manner.
  • Trouble and recover network, firewall, servers, and security issues.
  • Possess a detailed understanding of business processes and procedures and how Information Technology is supporting the business within functional business units.
  • Maintain Local IT Policies, Procedures Manual, IT Operational Procedures, System Risk Assessment, and IT DR plan.
  • Implement and monitor access control approved by Data Security.
  • Recommend hardware/software/services expenditures and evaluate IT vendors' service provided.
  • Maintain contracts/documents with IT service vendors.
  • Manage compliance with agreed IT support processes and standards and escalate issues regarding non-compliance to the Regional IT Infrastructure Team.
  • Work as part of project teams to deliver infrastructure elements of projects as directed by the Project Manager and/or the Regional IT Infrastructure Team.
  • Leads any local infrastructure upgrade projects with support and guidance from regional IT Infrastructure Managers.
  • Able to work independently and thrive in a fast-paced, deadline-driven environment.
  • Exceptional verbal and written communication skills, including technical documentation skills.
  • Deliver training programs for end-users on the Microsoft platform, including Office 365, Windows, and other relevant technologies.
  • Develop training materials, documentation, and resources to facilitate end-user education and adoption.

Work Environment

  • Work is performed in a typical office environment, including normal work activities.
  • Travel both domestically and internationally may be required to attend meetings and work on other Kellogg ongoing projects.
  • Regular attendance and punctuality in accordance with Company policies are required.
  • Suitable candidates must have an excellent attitude towards teamwork, problem-solving, and customer service.

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