IT Specialist

6日前


Tokyo Red Bull Full time

You are responsible for providing daily IT support for end-users, aiming to enhance user satisfaction through Red Bull's IT processes and guidelines.

Manage a current and secure inventory of end-user devices and IT equipment for subsidiaries and branch offices.

Assist with local IT and business projects, including the deployment of internal system applications.

Responsibilities

  • Provide professional IT onboarding for end-users and contribute to global standards.
  • Utilize remote service desks efficiently and assist with meeting/event technology.
  • Manage IT incidents, requests, problems, and changes for Red Bull's IT services.
  • Maintain regular IT service communication with end-users and organize IT security and service trainings.
  • Administer user account access and support local infrastructure with second-level partners.
  • Collaborate on service improvement ideas with the IT team.
  • Maintain an up-to-date IT asset inventory at Red Bull.
  • Handle the distribution and replacement of end-user devices, peripherals, and mobile devices.
  • Oversight of the local network infrastructure to ensure alignment with global standards.
  • Management of the local office equipment throughout its lifecycle.
  • Ensure equipment purchases are standardized and coordinate the return merchandise authorization (RMA) process.
  • Deploy global IT services for local projects to achieve maximum end-user satisfaction.
  • Lead specific work-packages to support local IT and business projects.
  • Proactively align with the Area IT team to promote the use of global or regional IT solutions.
  • Assist the local IT or Finance Manager with IT budget planning.

Requirements

  • IT education or 3+ years equivalent experience.
  • Strong communicator and relator, tact in dealing with end-users.
  • Solid knowhow in Microsoft Windows and Office, Mac, AD, Exchange, Mobile Devices, Networking and Security Services.
  • Strong analytical and problem solve skills towards IT peers around the global.
  • ITIL v3 experience, ServiceNow or equivalent tool experience appreciated.
  • Team-oriented, self-motivated personality, hands-on and flexible personality.
  • Spoken and written English and Japanese mandatory.
  • Travel 0-10%

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