ESSENTIAL DUTIES AND RESPONSIBILITIES
• Set up user devices with email accounts and various other software packages.
• Install and configure appropriate software on a per user basis.
• Maintain and improve local network performance.
• Ensure security and privacy of networks and computer systems are kept updated.
• Provide support to users on how to operate new software and computer equipment.
• Organize and schedule upgrades on user devices without disrupting workflow.
• Perform troubleshooting to resolve network or computer related issues.
• Maintain user accounts through Office 365.
• Create, modify, and maintain user permissions on SharePoint.
• Liaise with local IT vendors and ensure service levels are met.
• Maintain printer and scanner functionality and liaise with vendors for any further
troubleshooting.
• Responsible for submitting IT requests in Jira, monitoring and tracking progress.
• Gather user feedback and escalate critical issues to APAC and Global IT team promptly.
• Execute other tasks as assigned.
Requirements
• Degree in Computer Science, Engineering, or relevant field.
• Microsoft Windows, Office 365, Azure, SharePoint, and Networking experience are essential.
• 2-3 years' experience personally serving at a Help Desk or IT Support function.
• Excellent problem-solving skills.
• Experience with Active Directory.
• In depth understanding of diverse computer systems and networks.
• Good knowledge of internet security and data privacy principles.
• Certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional)
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