IT Support Specialist in Tokyo, Japan
Join our Information Technology team and contribute your expertise and skills to deliver Customer and Operational Excellence.
Your Role: Provide first point of contact for employees seeking IT assistance, collaborate with global teams to implement high-quality solutions, and ensure client satisfaction.
Your Responsibilities:
- Setup and configure company-deployed applications.
- Provide resolutions for issues via remote troubleshooting.
- Track and administer IT assets.
- Comply with internal standard help desk procedures.
- Update stakeholders on incident resolution progress.
- Improve customer service quality by evaluating and re-designing processes.
- Prepare error diagnostics and detailed problem descriptions.
- Perform assigned routine tasks related to IT.
Your Skills and Experiences:
- Strong technical skills and knowledge of IT management.
- Stakeholder relationships and knowledge across operations, products, and services.
Good Reasons to Join: Utilize and refine your relationship management skills, specialized business acumen, and creative freedom in a dynamic sales team with extensive training and education opportunities, competitive remuneration, and international career exposure.
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