Tokyo EF Education First

Production Specialist, Japan

Tokyo, Japan

About the Job

We are seeking a highly skilled Production Specialist to join our Operations Department in Tokyo, Japan. As a key member of our team, you will be responsible for planning and executing tour details to ensure a smooth and enjoyable experience for our customers.

Responsibilities

  • Build and maintain local knowledge, competition awareness, and travel industry insights
  • Maintain a positive and constructive relationship with existing and potential suppliers to provide an exceptional and authentic customer experience
  • Source, contract, & book: Identify, acquire, and allocate all services and suppliers for relevant components (transportation, meals, guides, entrance fees, excursions & experiential activities, special events)
  • Product Development: Actively partner with our Product Development Team by identifying market opportunities, contributing to overarching product strategy, and maintaining & improving current portfolio
  • Tour Director relationship management: Tour preparation and support, Tour Director community engagement and consultation, and ongoing incorporation of Tour Director feedback
  • Overall Customer Experience: Production planning, ensure seamless tour flow and consistency, execute custom itineraries, and liaise interdepartmentally to manage expectations and fulfill customer requests
  • Quality analysis: Rigorous and constant analysis of, and response to, quality results
  • Administrative: Ensure all contracts, bookings, invoices, and supplier communications are well-managed and that all safety and budget guidelines are adhered to
  • Processes and documentation: create and keep updated all relevant documentation

Requirements

  • Fluent in English and Japanese
  • Bachelor's degree or equivalent
  • Experience in travel, tourism, educational travel or online travel agency industry is preferred
  • Strong interest and network in the Japanese tourism industry
  • Possion for travel
  • Strategic mindset whilst actively engaged to run day-to-day sourcing priorities
  • Solution oriented, open-minded and driven
  • Comfortable in a fast-paced, dynamic environment
  • Strong communication, social skills and cultural awareness
  • To be considered for this role, applicants must either be Japan citizens or have the legal right to live and work in Japan.

Salary Information

Estimated salary: ¥5,000,000 - ¥7,000,000 per year, depending on experience and qualifications



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