Production Specialist, Japan
Tokyo, Japan
About the Job
We are seeking a highly skilled Production Specialist to join our Operations Department in Tokyo, Japan. As a key member of our team, you will be responsible for planning and executing tour details to ensure a smooth and enjoyable experience for our customers.
Responsibilities
- Build and maintain local knowledge, competition awareness, and travel industry insights
- Maintain a positive and constructive relationship with existing and potential suppliers to provide an exceptional and authentic customer experience
- Source, contract, & book: Identify, acquire, and allocate all services and suppliers for relevant components (transportation, meals, guides, entrance fees, excursions & experiential activities, special events)
- Product Development: Actively partner with our Product Development Team by identifying market opportunities, contributing to overarching product strategy, and maintaining & improving current portfolio
- Tour Director relationship management: Tour preparation and support, Tour Director community engagement and consultation, and ongoing incorporation of Tour Director feedback
- Overall Customer Experience: Production planning, ensure seamless tour flow and consistency, execute custom itineraries, and liaise interdepartmentally to manage expectations and fulfill customer requests
- Quality analysis: Rigorous and constant analysis of, and response to, quality results
- Administrative: Ensure all contracts, bookings, invoices, and supplier communications are well-managed and that all safety and budget guidelines are adhered to
- Processes and documentation: create and keep updated all relevant documentation
Requirements
- Fluent in English and Japanese
- Bachelor's degree or equivalent
- Experience in travel, tourism, educational travel or online travel agency industry is preferred
- Strong interest and network in the Japanese tourism industry
- Possion for travel
- Strategic mindset whilst actively engaged to run day-to-day sourcing priorities
- Solution oriented, open-minded and driven
- Comfortable in a fast-paced, dynamic environment
- Strong communication, social skills and cultural awareness
- To be considered for this role, applicants must either be Japan citizens or have the legal right to live and work in Japan.
Salary Information
Estimated salary: ¥5,000,000 - ¥7,000,000 per year, depending on experience and qualifications
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