Our client is a leading wellness company from the USA. The IT Specialist will be responsible for daily maintenance of ICT systems, ensuring alignment with Global IT directives. Reporting to the Managing Director, the IT Specialist will work closely with the APAC and Global IT teams. Strong communication skills are essential, with the ability to explain solutions and instructions to users in clear and simple terms.
• Set up user devices with email accounts and software packages.
• Install and configure software on a per user basis.
• Maintain local network performance.
• Ensure network security and privacy are updated.
• Provide support for new software and equipment.
• Organize upgrades without disrupting workflow.
• Perform troubleshooting for network and computer issues.
• Maintain user accounts through Office 365.
• Create, modify, and maintain user permissions on SharePoint.
• Liaise with local IT vendors and ensure service levels are met.
• Maintain printer and scanner functionality.
• Submit IT requests in Jira, monitor and track progress.
• Gather user feedback and escalate critical issues.
• Execute other tasks as assigned.
Requirements
• Degree in Computer Science, Engineering, or relevant field.
• Microsoft Windows, Office 365, Azure, SharePoint, and Networking experience.
• 2-3 years' experience in Help Desk or IT Support function.
• Excellent problem-solving skills.
• Experience with Active Directory.
• In-depth understanding of diverse computer systems and networks.
• Good knowledge of internet security and data privacy principles.
• Certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional)
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