- Work within a company with a solid track record of success
- Join a well known brand within Corporate Banking
- Excellent career development opportunities
Our client is seeking a bilingual Japanese-English Deskside Support Engineer with experience in ServiceNow.
This role involves providing deskside support, troubleshooting hardware/software issues, and managing tickets within ServiceNow.
The ideal candidate excels in IT support, user training, and collaboration across teams.
Key Responsibilities
- Deliver on-site support for end-users in Japanese and English, troubleshooting device and software issues.
- Manage and update incidents in ServiceNow, ensuring timely issue resolution.
- Diagnose and resolve technical issues, maintaining documentation in both languages.
- Assist users in best practices for ServiceNow and other IT tools.
- Coordinate with teams to improve support services and adhere to IT security policies.
Qualifications
- Bachelor's degree in IT or a related field.
- 2+ years in IT support, with deskside support experience.
- ServiceNow experience preferred.
- Bilingual Japanese-English, strong problem-solving abilities, and familiarity with Windows and MacOS.
- Knowledge of network basics and ServiceNow ITSM.
Our client is a global leader in Information Technology and Services, specializing in web and mobile application design and development, as well as Salesforce and SAP enterprise solutions. With a history of delivering comprehensive digital transformation services to clients worldwide.
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