Tokyo Snaphunt Full time
The Offer
  • Work within a company with a solid track record of success
  • Join a well known brand within Corporate Banking
  • Excellent career development opportunities
The Job
Our client is seeking a bilingual Japanese-English Deskside Support Engineer with experience in ServiceNow.
This role involves providing deskside support, troubleshooting hardware/software issues, and managing tickets within ServiceNow.
The ideal candidate excels in IT support, user training, and collaboration across teams.
Key Responsibilities
  • Deliver on-site support for end-users in Japanese and English, troubleshooting device and software issues.
  • Manage and update incidents in ServiceNow, ensuring timely issue resolution.
  • Diagnose and resolve technical issues, maintaining documentation in both languages.
  • Assist users in best practices for ServiceNow and other IT tools.
  • Coordinate with teams to improve support services and adhere to IT security policies.
The Profile
Qualifications
  • Bachelor's degree in IT or a related field.
  • 2+ years in IT support, with deskside support experience.
  • ServiceNow experience preferred.
  • Bilingual Japanese-English, strong problem-solving abilities, and familiarity with Windows and MacOS.
  • Knowledge of network basics and ServiceNow ITSM.
The Employer
Our client is a global leader in Information Technology and Services, specializing in web and mobile application design and development, as well as Salesforce and SAP enterprise solutions. With a history of delivering comprehensive digital transformation services to clients worldwide.

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