Cloud Systems Administrator (日本語必須)

What We Do:

SAS is the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo, and changing the way we live.

The SAS Cloud team delivers Hosted and Remote SAS Solutions across a global footprint of cloud providers in strategic global locations. This is a global team that is tightly matrixed with other regional service delivery Centres of Excellence and global resource hubs. The team is accountable for ensuring excellent customer experiences for all SAS Cloud customers.

Be part of something exciting and work at SAS within our CIS business unit.

What You'll Do:

As a Cloud Systems Administrator for the Managed Application Services (MAS) team in SAS's Cloud and Information Services (CIS) division, you will be responsible for all aspects of our hosted and remote managed SAS application environments, including:

• Working collaboratively with customers, analysts, developers, and implementation team members to manage, diagnose, debug, design, and prototype SAS and third-party enterprise class software systems to deliver world-class SAS service.
• Drive customer satisfaction & ensure service quality across all our hosted and remote managed customer environments.
• Working with global R&D, Product, Technical Support, and CIS teams to drive customer satisfaction and ensure a keen eye for continuous improvement, quality, efficiency, and automation with a passion to drive it in all aspects of the job.
• Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements for SAS Cloud customers.

Key Responsibilities

To take responsibility for:

• Managing the administration, maintenance, and installation of SAS Enterprise software and solutions.
• Provide pre- and post-implementation documentation.
• Engineer solutions to ensure scalability and reliability.
• Integrate SAS software with systems and other third-party software.
• Engineer application implementations based on requirements and sizing assessments.
• Configure, manage, monitor, and debug mid-tier software such as tcServer, JBoss, etc.
• Ensure SAS Cloud standards and best practices are adhered to and validated.
• Monitor, Diagnose, document, report, and resolve system problems raised by the customers and internal stakeholders.
• Work directly with external customers and interface with other support teams and vendors.
• Participate in a 24x7x365 on-call rotation.

Reporting To

• Manager of SAS Cloud Operations

Expected Experience and Background

This role is based in Japan and the candidate is required to have proficiency in Japanese language to converse with our Japanese-speaking clients, fostering strong rapport and relationship, and;
2+ years of technical experience including at least 3 of the 4 below:

• 1+ years of experience in Enterprise Platform Support
• 1+ years of experience in systems support, user support, customer support, consulting, or training for enterprise class software and/or hardware.
• 1+ years of experience with UNIX or Linux supporting enterprise class applications (Strongly preferred).
• 1+ years of experience in Cloud implementation/migration projects.

Preferred Qualifications

• Experience in Azure is preferred, while experience with other leading cloud platforms (AWS or GCP) is advantageous.
• Demonstrated experience on ITSM tools like JIRA, ServiceNow, etc.
• ITIL certification preferred.
• Python and Ansible for automation.
• Kubernetes.
• Scripting experience (bash, powershell, etc).
• Installing and using SAS software and solutions.
• Programming in SAS.
• Developing, deploying, and managing JavaEE web applications.
• Bachelor's degree in a quantitative field, preferably Computer Science, Information Technology, or related field.
• Ability to travel up to 10% of the time.

Additional Skills and Abilities

• Understanding of security, performance, server design, cross-platform architectures, SAS products, SAS solutions, storage, networking, and enterprise hardware.
• Proficiency with Linux system administration tasks including configuration, troubleshooting, and automation.
• Ability to write scripts or software programs that automate system and software administrations tasks.
• Familiarity with fundamental networking/distributed computing environment concepts.
• Excellent written and oral communication skills.
• Ability to work well with internal and external customers.
• Strong analytic, inductive, and deductive reasoning skills.
• Ability to independently learn how to use new facilities quickly from supplied documentation.
• Understands the interdependencies between multiple systems and software within a computing infrastructure.
• Understanding of complex system architectures and infrastructures.

Travel

SAS Offers a hybrid approach to working. Travel is expected to client meetings and SAS offices when needed.

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