IT Service Delivery Operations Lead
We are seeking a highly motivated candidate with proven knowledge and implementation experience in digital transformation areas, IT Service delivery, NOC and Service Desk, Help Desk Operations.
The successful candidate will lead the implementation of strategy for IT operations and IT service delivery, managing resource allocation and developing operations implementation and maintenance engineers.
Key Responsibilities:
- Manage the regional IT Operations team for Asia Systems organization reporting to the Head of Systems Service & Operations.
- Manage resources required for delivery between projects based and BAU.
- Provide 24 hours monitoring, Service Desk and Help Desk support.
- Direct infrastructure support strategy and operations.
- Oversee the day-to-day support of all production platforms to ensure high availability, integrity, and confidentiality.
- Articulate and communicate complex problems and solutions in a logical manner.
- Conduct regular performance reviews and manage personnel issues.
Requirements:
- Minimum 12 years of experience in IT project management, IT service desk/call centre operations, IT Operations, Data Centre operations and Bank's IT Infrastructure.
- Experience in leading an IT Operations or a similar IT management role.
- Customer/user orientation, analytical skills, and problem-solving abilities.
- A strong leader with excellent communication skills.
Salary:$100,000 - $150,000 per year
About Us: MUFG Bank Ltd & MUFG Securities Asia Limited (collectively referred to as
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