Job Title: Deskside Support Engineer
We are seeking a bilingual (Japanese-English) Deskside Support Engineer with experience in ServiceNow to join our team at Intersoft K.K. Inc., a global leader in Information Technology and Services.
Key Responsibilities:
- Deliver on-site support for end-users in Japanese and English, troubleshooting device and software issues.
- Manage and update incidents in ServiceNow, ensuring timely issue resolution.
- Diagnose and resolve technical issues, maintaining documentation in both languages.
- Assist users in best practices for ServiceNow and other IT tools.
- C coordinate with teams to improve support services and adhere to IT security policies.
Qualifications:
- Bachelor's degree in IT or a related field.
- 2+ years in IT support, with deskside support experience.
- ServiceNow experience preferred.
- Bilingual (Japanese-English), strong problem-solving abilities, and familiarity with Windows and MacOS.
- Knowledge of network basics and ServiceNow ITSM.
Salary: $60,000 - $80,000 per year
About Us: With a distinguished history spanning 24 years, we excel in delivering comprehensive digital transformation services to our clients worldwide.
What We Offer:
- Work within a company with a solid track record of success
- Excellent career development opportunities
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