Yokohama, Kanagawa TECEZE

Key Responsibilities

  • Perform end-to-end process training for new hires covering the full Accounts Payable (AP) scope.
  • Conduct periodic refresher trainings to reinforce process knowledge and ensure compliance with defined procedures.
  • Prepare Process Knowledge Test (PKT) assessments and refresher materials for AP processes.
  • Report PKT results and develop action plans for low scores in collaboration with the delivery team, clearly highlighting improvement areas.
  • Perform Root Cause Analysis (RCA) with the delivery team to identify drivers of performance issues and knowledge gaps.
  • Track and monitor performance across all AP processes within the defined scope.
  • Maintain and update training documentation, process materials, and knowledge repositories.
  • Support continuous improvement initiatives by aligning training interventions with operational performance needs.

Required Skills & Qualifications

  • Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
  • Strong understanding of Accounts Payable processes and end-to-end AP operations.
  • Experience in process training, knowledge management, or quality/performance roles.
  • Ability to design assessments, analyze results, and drive corrective actions.
  • Strong analytical, communication, and presentation skills.
  • Experience working closely with delivery or operations teams.
  • Knowledge of RCA tools and performance tracking methodologies is preferred.


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