Job Summary
The Accounts Payable Operations Manager is responsible for managing end-to-end AP operations while ensuring adherence to Service Level Agreements (SLAs), KPIs, and CPIs. The role involves overseeing daily AP activities, stakeholder management, performance reporting, issue resolution, and people management, with a strong focus on operational excellence and continuous improvement.
Key Responsibilities
Service Delivery & Process Management
- Own and manage Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Continuous Performance Indicators (CPIs) for Accounts Payable processes.
- Review and oversee the team's day-to-day operational activities, including but not limited to:
- Invoice processing
- Payments and payment runs
- Vendor queries and dispute resolution
- Audit requests and compliance support
- AP analysis and ad-hoc operational requests
- Ensure process timelines are met and proactively communicate risks or delays while adhering to agreed deadlines.
- Drive consistency, accuracy, and compliance across AP processes.
Stakeholder & Issue Management
- Act as a primary point of contact for the Business Accounting team and internal partners to resolve operational issues.
- Lead and coordinate with multiple internal and external stakeholders, including vendors, auditors, finance controllers, and service partners.
- Escalate critical issues with clear impact assessment and resolution plans.
Performance Management & Reporting
- Support and own metrics reporting for relevant AP processes.
- Analyze operational data to identify trends, bottlenecks, and improvement opportunities.
- Present performance results and insights to leadership and key stakeholders.
- Drive action plans to improve SLA, KPI, and CPI performance.
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