Chiyoda MUFG Full time

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Summary:

We are seeking a well-rounded and motivated ServiceNow ITSM Developer to join our dynamic team. As a ServiceNow technical expert, you will play a crucial role in designing, implementing, and maintaining ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. Candidate must have a strong functional and technical understanding of ServiceNow's IT Service Management (ITSM) platform. This individual needs to have a solution-driven mindset to best work through the deliverables around the needs of the organization. Excellent communication and documentation skills are extremely important. If you're passionate about creating efficient workflows, improving user experiences, and solving complex business challenges, this role is for you. This is a key member of ServiceNow Platform Delivery and Services team.

Required Skillset/Experience:

  • 10+ years of overall experience with ServiceNow platform administration/management, configuration, development, integration, upgrade and continuous improvement
  • Experience with one or more ServiceNow platform implementation.
  • Understanding of ServiceNow data model, tables and relationships
  • Deep functional and technical understanding and implementation experience with ITSM product including Incident, Problem, Change, Request and Knowledge Management
  • Strong technical hands-on experience with GRC and IT Operations Management is required
  • Experience managing platform availability, performance and security
  • Knowledge of ServiceNow orchestration for automating IT processes
  • Experience developing ServiceNow APIs, ServiceNow Workflows, Flow Designer, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules
  • Experience with scripting languages such as JavaScript, Angular.js, Perl, Powershell
  • Good understanding of ServiceNow CMDB and ITIL
  • Experience implementing REST API integration with third party tools
  • Ability to create custom reports, dashboards and visualizations
  • Familiarity with ServiceNow Performance Analytics
  • Experience with backend SQL Server development is preferred
  • Strong problem-solving skills, communication and collaboration skills
  • Responsibilities:

  • Serve as the technical subject-matter-expert and platform architect for ServiceNow platform
  • Responsible for the development and sustained support of multiple products
  • Provide technical stewardship and play a key role in the transformation of IT Service Management platform while supporting current state.
  • Take ownership and collaborate with ITSM process/function owners and SMEs across IT to implement and enhance capabilities.
  • Lead the requirements and design workshops, and implementation of ITSM
  • Design, develop, test implement and support ServiceNow ITSM capabilities
  • Analyze existing processes and workflows, identifying areas for improvement, consolidation, and enhancements
  • Engage in day-to-day operational support and continuous capability improvement
  • Engage in on call support as needed
  • Maintain adequate process, operational documentation and reporting
  • Education:

    Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience

    The typical base pay range for this role is between $139K - $168K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

    The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.

    • Chiyoda MUFG Full time

      Do you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization ...


    • Chiyoda MUFG Full time

      Do you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization ...


    • Chiyoda-ku Nomura Securities CO., LTD.

      IT: Infrastructure · Service Management Senior Associate · Senior Associate 職務内容 · Job Description Job/Group Overview: · Nomura is a global financial services group with an integrated global network spanning over 30 countries. Japan IT (Information Technology) is a diverse envir ...


    • Chiyoda Jobs for Humanity Full time

      Job Description · Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 10 - 15%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportu ...


    • Chiyoda MUFG Full time

      Do you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization ...


    • Shinjuku Cartier Permanent

      KEY RESPONSIBILITIES 1: Focus on the local Strategy · Define the local market strategy by generating new and creative ways to stimulate client loyalty, traffic to boutiques, client experience and sales conversion from service. · Ensure proper execution of the Client Service & ...


    • Tokyo The Kraft Heinz Company Full time

      Description · Responsibilities · • Leading operations for Client Service team for Japan (Tokyo and Osaka) · • Champion – Be the face of Heinz and build and maintain a healthy relationship with customers · • Deal with delivery delay and customer claim by collaborating with comme ...


    • Tokyo Vestas Full time

      Service Sales & Account Manager- Japan · As Service Sales & Account Manager you are a key front-line member of the regional Service Commercial team. You should create great customer experience and employ value-based sales practices to maximize the commercial growth of Vestas' Se ...


    • Tokyo Fortinet Full time

      Location: Japan (Tokyo) · Role Overview: · The Service Relationship Manager (SRM) is a key individual within the Services & Support organization whose principle objective is to drive service delivery success to maximize Fortinet customer success for assigned strategic accounts. ...


    • Tokyo Adobe Full time

      Our Company · Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful ...


    • Tokyo Siemens K.K. - Industry Software Permanent

      Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are b ...


    • Tokyo Siemens K.K. - Industry Software Permanent

      Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are b ...


    • Shibuya Koala Full time

      Why we have this role · @ KoalaOur number one priority (after making amazing products) is the customer experience. We are a brand that deeply cares about our customers and we strive to do anything to make them happy and completely satisfied. · Requirements · What key responsibil ...


    • Chiyoda Lenovo Full time

      Description and Requirements · 【Purpose】 · The purpose of the Services Customer Delivery Manager (CDM) role is to foster, build and maintain a strong relationship between Lenovo and its customers. The CDM understands the needs and preferences of our key customers, ensuring that ...


    • Tokyo Amazon Web Services Japan GK - D90 Full time

      AWSプロフェッショナルサービスは、Business及びTechnology両方の観点からお客様の成功を支援するコンサルタント組織です。AWSサービスの深い知識および広範なコンサルティング経験を元に、エンタープライズのお客様のデジタルトランスフォーメーションを支援します。アカウント営業、ソリューションアーキテクト、サポートチームと密に連携し、AWS利用を促進することで、お客様の抱えるビジネス課題やIT課題を解決し、お客様のビジネス実現を支援します。 · アマゾンウェブサービスのプロフェッショナルサービスのエンタープライズサービスマネージャー(ESM)は、 ...


    • Tokyo Rakuten Full time

      Description · : Department Overview · Rakuten Group has 70+ services. Linking these diverse services through a common membership and loyalty program, Rakuten has created one of the world's most unique and robust ecosystems. · Infrastructure Services Department (INSD) mission i ...


    • Tokyo LeaddMe

      Position: Regional Service Manager · Our client, a leading automotive manufacturer, is seeking a Regional Service Manager to join their team. Here are the key details regarding the position: · Location: Flexible within Tokyo, Chiba, Osaka, and Kitakyushu, with approximately 2 day ...


    • Tokyo SASインスティチュート株式会社

      Cloud Service Delivery Manager (日本語必須) · What is a Cloud Service Delivery Manager: · The Cloud Services Delivery Manager is part of a team of specialized SAS Cloud professionals who work with external customers to ensure that the SAS solutions meet and evolve with their business ...


    • Tokyo Rakuten Full time

      Description · : Business Overview · Are you interested in building the next generation of Internet services that will impact hundreds of millions of users across the globe every day? Rakuten is one of the leading e-commerce companies in the world. Our mission is to empower peo ...


    • Tokyo Sia Partners Full time

      Job Description · We are currently seeking a candidate who will join a new team in our Tokyo offices and will directly support business development activities, client engagement delivery, and development of junior consultants. The ideal candidate will have experience and qualific ...


    • Tokyo Campaign Monitor Full time

      We are looking for a manager of our Professional Services to lead implementation and delivery of Marigold products in Japan. In this role you will lead and manage a team of project managers, solution architects and campaign managers based in Japan who are responsible for design, ...