【職務詳細】
■誰に:IT人材の採用にて組織課題・経営課題を抱えている法人企業
■何を:HR Tech事業領域のプロダクト(Track)の提供を通じた課題解決の支援
■オンボーディング
契約顧客に対するプロダクトの案内、セットアップ設定支援業務/顧客のレベルや用途に合わせたコンテンツ選定サポート/顧客ごとの試験、学習コンテンツ構成の設計
■CSM
既存の顧客の成功創出に向けたイベントの開催/顧客コミュニティの形成、ネットワーキング/顧客との定期的なミーティング
■アップセル・クロスセル
顧客のエンジニア採用育成評価を成功させる上でのコンサルティング、関連商品の提案
■カスタマーサポート業務
チャットツールでのお問い合わせに対する対応/FAQの整備
■内部グロース業務
顧客からのプロダクトフィードバックのまとめ/プロダクトの改善案、新期機能の提案/リリースノート等サービスのアップデート情報の配信
【業務内容変更の範囲】
同社業務全般
【求める人材】
【必須】
・カスタマーサクセス業務経験 3年以上
・IT/テクノロジー産業への強い関心
・IT系の人事経験、もしくはHR Tech領域における基礎知識
・コミュニケーションスキル(顧客課題の発見と提案)
・エンジニア採用・育成担当経験 3年以上
【尚可】
・プログラミング、エンジニアに関する知識 ・データ解析スキル
・英語力
★DX人材の採用・育成・評価のためのHRプラットフォーム『Track(トラック)』★
Trackは、プログラミングスキルの可視化を基盤とした、エンジニアの採用・育成・評価で必要とされる、各種プロダクト・サービスを網羅したHRプラットフォームです。Trackを通じて企業内におけるエンジニアの適切なHR(採用・育成・評価)の実践を提供し、企業内におけるエンジニアリング力の最大化を支援しています。
【給与】
年収:900万~1500万程度
月給制:月額750000円
給与:※年齢、経験、能力を考慮の上優遇します
賞与:インセンティブあり
昇給:年4回
【勤務地】
東京都 渋谷区南平台町15-13 帝都渋谷ビル8F
京王井の頭線「神泉」駅より徒歩5分
JR各線「渋谷」駅より徒歩7分
勤務地変更の範囲:勤務地からの変更はなし
【勤務時間】
9時00分~18時00分
【雇用・契約形態】
契約期間:無期
試用期間:有(3ヶ月)
【待遇・福利厚生】
家族手当(扶養家族の満18歳までの子供1人につき月1万円)/結婚祝い金/交通費/定期健康診断/全社員総会(年2回)/社員表彰制度/生成AI環境 利用可/PC支給・携帯電話(対象者)/オフィスグリコ・フリードリンク/マニュアル・イベント英語対応、ビザ取得サポート/部活動補助
喫煙情報:屋内原則禁煙(喫煙室あり)
【休日・休暇】
年間休日120日、完全週休2日制 (土、日、祝日)、年末年始休暇、有給休暇(10日~20日)、リフレッシュ休暇、慶弔休暇、出産・育児休暇、特別休暇 他
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