Tokyo Tenth Revolution Group Full time
Bi-lingual - IT Support Service Consultant | Full-time | Tokyo
About the Company

This position is part of the IT Department at the Japan entity of a major global insurance group operating worldwide.

Position Overview | IT Support Service Consultant

Department:
Non-Life Insurance IT Department (Service Delivery)

Employment Type:
Full-time

This role plays a key part in ensuring the stable operation of business applications used across Japan.

As a leader in application operations and maintenance, you will collaborate with development teams, business teams, and global teams to maintain quality and drive continuous improvement.

Key Responsibilities
Maintain stable operations and uphold the availability of business applications
Ensure application health in accordance with global/local governance policies, including:
Cybersecurity remediation
Regular updates of documentation and applications
Serve as an SME (Subject Matter Expert) and lead vendors in BAU activities
Incident management, problem management, change management
Work closely with business users, development teams, and global support to prioritize tasks and issues
Manage vendor contracts and software licenses
Support external integrations (data exchange)

Required Skills
Solid understanding of application maintenance
Basic knowledge of IT infrastructure and networks
Strong communication skills (written and verbal)
Business-level Japanese and basic English proficiency

Experience
3+ years of experience in operations and maintenance of open-system applications
3+ years of experience across the full application development lifecycle (requirements, design, development, testing, release)
Experience with Java, AWS, or Angular is a plus
Experience in the non-life insurance industry is preferred
Practical hands-on technical experience

ITサポートサービスコンサルタント|正社員|東京
About the Company
本ポジションは、グローバルに事業展開する大手保険グループの日本法人におけるIT部門での採用です。

ポジション概要|ITサポートサービスコンサルタント

部門:
損害保険 IT部門(サービスデリバリー)


雇用形態:
正社員

日本国内で利用されるビジネスアプリケーションの安定稼働を支える重要なポジションです。
アプリケーション運用保守のリーダーとして、開発チーム・ビジネスチーム・グローバルチームと連携し、品質維持および継続的な改善を推進します。

主な業務内容(Responsibilities)
ビジネスアプリケーションの安定稼働維持・運用管理
グローバル/ローカルガバナンスに沿ったアプリケーションの健全性維持
サイバーセキュリティ対応
ドキュメント・アプリケーションの定期更新
SME(アプリケーション専門家)としてベンダーのBAU業務をリード
障害管理、問題管理、変更管理
ビジネスユーザー、開発チーム、グローバルサポートとの連携・課題優先順位付け
ベンダー契約・ライセンス管理
外部連携(データ交換)に関する支援業務

必須スキル
アプリケーションメンテナンスの基礎理解
ITインフラ/ネットワークに関する基礎知識
高いコミュニケーション能力(文書・口頭)
ビジネスレベルの日本語、基本的な英語スキル
経験
オープン系アプリケーション運用保守の経験(3年以上)
要件定義〜開発〜テスト〜リリースまでの一連の開発経験(3年以上)
Java/AWS/Angularの経験があれば尚可
損害保険業界での経験歓迎
実務レベルの技術経験
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