We are seeking a Customer Service position for an international FMCG company. Their products and businesses are very well-known in the Japanese and Asia markets.
Purpose of Operation:
To supervise all activities within the Outbound operation team. Oversee 3PL performance and costs with attention to on-time in-full delivery, warehouse inventory management, over/short/damage claims, and billing. Responsible for training and motivating staff, delegating work assignments, and monitoring individual performance to achieve high levels of efficiency and achievement.
Key responsibilities & accountabilities:
- Service level
- Monitor and ensure service level standards are met by 3PL
- Evaluate 3PL performance against the target. Recommend actions when performance continuously falls below the target
- Cost management
- Reviews the delivery orders' transportation method to ensure the best cost optimization
- Reports on cost trends as well as recommendations to improve
- Warehouse inventory management
- Work with each area Supply Chain Officer (SCO) to ensure that every warehouse has sufficient stock needed to fulfill demand
- Work with the Supply Chain Management Inbound team to mitigate risks when a supply shortage and/or delayed delivery situation occurs
- Window to In-bound team and Logistics team
- Review and compile monthly stock requirements to meet sales and work with import operations to schedule delivery timing
- Review readiness of 3PL to handle the incoming transactions (e.g., warehouse space, drayage capacity, truck availability, etc.)
- Team leading and mentoring
- Conduct training, develop best work practices, goal setting, and team building
- Act as backup to SCO during absence
- Other duties that might be assigned in the future
Key competencies:
- Strong analytical skills
- Strong verbal and written communication skills (persuasive & diplomatic) in both Japanese and English
- High Excel competency
- Ability to motivate and inspire a team
その他:
- 雇用形態:正社員
- ハイブリッド勤務、フレックスタイム制度有り。
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