Purpose of Operation:
To supervise all activities within the Outbound operation team. Oversee 3PL performance and costs with attention to on-time in-full delivery, warehouse inventory management, over/short/damage claims, and billing.
Responsible for training and motivating staff, delegating work assignments, and monitoring individual performance to achieve high levels of efficiency and achievement.
Key responsibilities & accountabilities:
Service level
Monitor and ensure service level standards are met by 3PL
Evaluate 3PL performance against the target. Recommend actions when performance continuously falls below the target
Cost management
Reviews the delivery orders' transportation method to ensure the best cost optimization
Reports on cost trends as well as recommendations to improve
Warehouse inventory management
Work with each area Supply Chain Officer (SCO) to ensure that every warehouse has sufficient stock needed to fulfill demand
Work with the Supply Chain Management Inbound team to mitigate risks when a supply shortage and/or delayed delivery situation occurs
Window to In-bound team and Logistics team
Review and compile monthly stock requirements to meet sales and work with import operations to schedule delivery timing
Review readiness of 3PL to handle the incoming transactions (e.g., warehouse space, drayage capacity, truck availability, etc.)
Team leading and mentoring
Conduct training, develop best work practices, goal setting, and team building
Act as backup to SCO during absence
Other duties that might be assigned in the future
Key competencies:
Strong analytical skills
Strong verbal and written communication skills (persuasive & diplomatic) in both Japanese and English
High Excel competency
Ability to motivate and inspire a team
その他:
雇用形態:
正社員
ハイブリッド勤務、フレックスタイム制度有り。
Show more Show less
-
Tokyo Career Scout Japan K.K. ￥6,500,000 - ￥19,500,000 per year+？ · +？CS · ？Kaisha · ？Tokyo · + · +？+ · + · +？SUPERVISOR · ...
-
Tokyo, Tokyo Siemens ￥6,000,000 - ￥12,000,000 per yearシーメンスは、すべての人の日常を変革する革新的なテクノロジーを創造し、あなたのキャリアパッションを後押しします。フィールドサービス(技術サポート・試運転サポート・設備更新サポート 等)やSIEMENS製NC装置 SINUMERIK のデジタルサービスコンテンツの提案、導入、サービスを行うことです。 · ...
-
Tokyo HOSHIKAWA K.K. ￥900,000 - ￥1,200,000 per yearWe are seeking a Customer Service position for an international FMCG company. Their products and businesses are very well-known in the Japanese and Asia markets. · Service level · Monitor and ensure service level standards are met by 3PL · Evaluate 3PL performance against the tar ...
-
Chiyoda DuPont ￥400,000 - ￥1,200,000 per yearWe work on things that matter. Discover the many reasons the world's most talented people are choosing to work at DuPont. Where Customer Experience Meets Leadership Japan is one of our most dynamic, customer-focused markets – and we're looking for someone who can help share what ...
-
Tokyo DuPont Full time￥5,400,000 - ￥10,800,000 per yearThe Customer Service Leader will elevate how we support customers, simplify processes, and bring clarity and confidence to every interaction in Japan. · We are looking for someone who can help share what service excellence looks like tomorrow. ...
-
Chiyoda-ku, Tokyo DuPont ￥500,000 - ￥1,200,000 per yearWe work on things that matter whether its providing clean water to more than a billion people on the planet producing materials that are essential in everyday technology devices from smartphones to electric vehicles or protecting workers around the world. · ...
-
Tokyo Career Scout Japan K.K. ￥5,500,000 - ￥6,500,000 per year日本で成長中の企業に勤務し、カスタマーサービス部門でキャリアを築きたい方/カスタマーサービス部門で今以上にスキルアップしたい方におすすめです · ...
-
Tokyo HOSHIKAWA K.K. ￥400,000 - ￥800,000 per yearWe are seeking a Customer Service position for an international FMCG company. Their products and businesses are very well-known in the Japanese and Asia markets. · ...
-
Customer Service
4週間前
Tokyo SANS APAC ￥5,000,000 - ￥10,000,000 per yearThe Customer Service & Event Operations Coordinator, Japan will play a key role in supporting training events, managing customer relationships, and ensuring the operational excellence that defines SANS Institute across the Asia Pacific region. · ...
-
Tokyo, Tokyo Thermo Fisher Scientific ￥2,000,000 - ￥2,800,000 per year受注~納品までのトータルコーディネート、研究用・医療機器用試薬・体外診断薬の試薬・消耗品等。研究・実験に欠かせない培地や抗体、分析小型機器、ボトル、フラスコ、ピペットなど約24万アイテムを取り扱う。 · ...
-
Customer Service
2ヶ月前
Chiyoda Michael Page ￥4,000,000 - ￥6,000,000 per yearMaintain high standards of customer service and resolve any related issues Implement strategies to improve service efficiency Collaborate with other departments to enhance overall operations Ensure compliance with industry regulations and company policies · Experience in Air Frei ...
-
Tokyo Dow Jones ￥2,500,000 - ￥4,000,000 per yearWe are a collaborative group focused on delivering excellence during every customer interaction. · We encourage anyone who wants to join us in our mission to apply. · ...
-
Tokyo BinanceWe aim to create a platform where users receive top-quality assistance with fast response times and accurate information.Join us and help ensure exceptional service standards and high customer satisfaction. · ...
-
Tokyo Devloit ￥2,500,000 - ￥5,000,000 per yearWe are seeking a Japanese-speaking Customer Service Representative to join our Travel Account team. In this role, you will provide exceptional support to customers by handling inquiries related to travel bookings, cancellations, and general travel assistance. · ...
-
Tokyo LVMH Watches & Jewelry ￥5,000,000 - ￥10,000,000 per yearProvide each of the brands of LVMH W&J with the best services defined under Customer Service responsibilities by improving the quality of the services and productivity of the operation as well as motivating and developing Customer Service personnel. · Preparation and execution of ...
-
Tokyo Dow Jones Full time￥2,000,000 - ￥3,000,000 per year· The Dow Jones Customer Service mission is to provide great service for our customers and great experiences for our people. · We encourage anyone who wants to join us in our mission to apply. · ...
-
Tokyo IDEMIA ￥3,000,000 - ￥6,000,000 per yearThe Executive shall ensure proper follow up and administration of orders within the zone. Follow up of sales activities from Customer purchase order receipt to delivery in coordination with sales team, manufacturing and clients. Building and maintain good relationship with custom ...
-
Tokyo Dow Full time￥2,500,000 - ￥5,000,000 per yearWe have an opening for Customer service specialist who will act as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. · Executes the order entry process and manages the order fulfil ...
-
Tokyo Dow ￥4,000,000 - ￥6,000,000 per yearWe have an opening for Customer service specialist who will act as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. · ...
-
Tokyo Axalta Full time￥1,800,000 - ￥3,600,000 per yearCustomer Service Representative position at Axalta in Tokyo, Japan, involves working with customers to resolve issues and provide excellent service. · ...
-
Japan Nokia Global ￥600,000 - ￥1,100,000 per yearThe Optics Customer Engineering Leader at Nokia will spearhead a talented team of Optics Customer Engineers, ensuring exceptional delivery, optimization, and support of advanced optical networking solutions. · Lead and motivate a high-performance team of Optics Customer Engineers ...
