Established in 1989, SANS Institute is the largest information security training organisation in the world.
SANS provides intensive, technical training designed to impart the skills and techniques necessary for defending systems and networks against the most dangerous threats - the ones being actively exploited.
SANS training is led by world-renowned, expert instructors and the curriculum covers all the most crucial areas of security. Training can be delivered in a classroom at a SANS training event, privately in the workplace or online. SANS training is aligned to GIAC certification.
The Customer Service & Event Operations Coordinator, Japan will play a key role in supporting training events, managing customer relationships, and ensuring the operational excellence that defines SANS Institute across the Asia Pacific region.
Key Responsibilities
Customer Service Coordination (70%)
Responding to inbound enquiries (calls and emails) from SANS students, customers and community members in Japan and across APAC.
Providing assistance to students and customer organizations for payment of course registrations.
Reviewing event registration reports to help ensure timely payment of student accounts.
Processing student registrations and completing student administration tasks.
Assist with general administration and ad hoc tasks supporting the sales team.
General ad-hoc duties as requested by management.
Promotions and Event Support (30%)
Assisting with the setup, execution, and wrap-up of SANS events under the guidance of the Country Director Japan, including coordinating venue arrangements, booking instructor accommodation, monitoring attendance and providing on-site support to instructors and students.
Assisting with the execution of SANS Community Events in Japan.Support the Country Director for Japan in general business development activity where necessary, preparing for events, meetings, campaigns etc.
Coordinate and assist to develop Japanese marketing material such as course catalog, brochures etc.
Liaise with the marketing director for the arrangement of marketing collaterals for regional events.
Assisting with the internal events such as team offsites, workshops and other training events.
Manage all pre-event invoices and payments, while also supporting payroll processing and working closely with the internal Finance team.
When possible, travel to other regions across APAC when required.
About You:
You have:
At least 5 years of customer service or customer-facing experience required.
Strong communication skills (verbal and written).
Knowledge of finance and finance systems is highly regarded.
Excellent attention to detail and time management skills.
Ability to work independently while maintaining close collaboration with regional and global teams.
Strong organizational and multitasking abilities.
Proficiency with Microsoft Office and CRM or registration management systems.
Native in Japanese and business level English speaking is required.
Why work for us?
Flexible work arrangements.
Access to SANS training for professional development.
Wellbeing and insurance support programs.
Opportunities for international collaboration and travel.
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