At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world's most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers
Where Customer Experience Meets Leadership
Japan is one of our most dynamic, customer-focused markets – and we're looking for someone who can help share what service excellence looks like tomorrow. As the Japan Customer Service Leader, you won't just run operations. You'll elevate how we support customers, simplify processes, and bring clarity and confidence to every interaction.
What you will lead
- A dedicated CS team supporting customers, orders, and daily operations
- Cross-functional collaboration with business, logistics, sales and global teams
- Service improvements that make life easier for customers and for the team
- Insights and decisions that share how we work and grow in Japan
What You Bring
- A passion for customers and service excellence
- Confidence navigating priorities with calm, logic, and empathy
- Experience in operations, customer service, supply chain, or similar fields
- A mindset that embraces learning, collaboration, and continuous improvement
What This Role Matters
Customer Service is often the first and last touchpoint with our customers. Your leadership will share how they remember us. You will help create a space where the team feels proud of the work they do – and customers feel confident choosing us again and again.
Requirement
- Deep knowledge on Order-to cash
- People leader experience – developing people
- Communication skills with internal & external customers
- Confidence in handling escalations with professionalism
- Proactive problem-solving and root-cause mindset
- Ability to build trusted relationship internally and externally
- Multilingual ability: Japanese + English
- Experience with chemical B2B environment (preferred)
- Previous participation in project such as process improvement and service transformation (preferred)
- Data literacy – able to read numbers, understand KPIs, and take-action based on trends. (preferred)
Join our Talent Community to stay connected with us
DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.
DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.
-
Tokyo Career Scout Japan K.K. ￥6,500,000 - ￥19,500,000 per year+？ · +？CS · ？Kaisha · ？Tokyo · + · +？+ · + · +？SUPERVISOR · ...
-
Tokyo, Tokyo Siemens ￥6,000,000 - ￥12,000,000 per yearシーメンスは、すべての人の日常を変革する革新的なテクノロジーを創造し、あなたのキャリアパッションを後押しします。フィールドサービス(技術サポート・試運転サポート・設備更新サポート 等)やSIEMENS製NC装置 SINUMERIK のデジタルサービスコンテンツの提案、導入、サービスを行うことです。 · ...
-
Chiyoda-ku, Tokyo DuPont ￥500,000 - ￥1,200,000 per yearWe work on things that matter whether its providing clean water to more than a billion people on the planet producing materials that are essential in everyday technology devices from smartphones to electric vehicles or protecting workers around the world. · ...
-
Tokyo DuPont Full time￥5,400,000 - ￥10,800,000 per yearThe Customer Service Leader will elevate how we support customers, simplify processes, and bring clarity and confidence to every interaction in Japan. · We are looking for someone who can help share what service excellence looks like tomorrow. ...
-
Chiyoda DuPont ￥400,000 - ￥1,200,000 per yearWe work on things that matter. Discover the many reasons the world's most talented people are choosing to work at DuPont. Where Customer Experience Meets Leadership Japan is one of our most dynamic, customer-focused markets – and we're looking for someone who can help share what ...
-
Tokyo HOSHIKAWA K.K. ￥900,000 - ￥1,200,000 per yearWe are seeking a Customer Service position for an international FMCG company. Their products and businesses are very well-known in the Japanese and Asia markets. · Service level · Monitor and ensure service level standards are met by 3PL · Evaluate 3PL performance against the tar ...
-
Tokyo Career Scout Japan K.K. ￥5,500,000 - ￥6,500,000 per year日本で成長中の企業に勤務し、カスタマーサービス部門でキャリアを築きたい方/カスタマーサービス部門で今以上にスキルアップしたい方におすすめです · ...
-
Tokyo, Tokyo Thermo Fisher Scientific ￥2,000,000 - ￥2,800,000 per year受注~納品までのトータルコーディネート、研究用・医療機器用試薬・体外診断薬の試薬・消耗品等。研究・実験に欠かせない培地や抗体、分析小型機器、ボトル、フラスコ、ピペットなど約24万アイテムを取り扱う。 · ...
-
Tokyo HOSHIKAWA K.K. ￥400,000 - ￥800,000 per yearWe are seeking a Customer Service position for an international FMCG company. Their products and businesses are very well-known in the Japanese and Asia markets. · ...
-
Customer Service
2ヶ月前
Chiyoda Michael Page ￥4,000,000 - ￥6,000,000 per yearMaintain high standards of customer service and resolve any related issues Implement strategies to improve service efficiency Collaborate with other departments to enhance overall operations Ensure compliance with industry regulations and company policies · Experience in Air Frei ...
-
Customer Service
3週間前
Tokyo SANS APAC ￥5,000,000 - ￥10,000,000 per yearThe Customer Service & Event Operations Coordinator, Japan will play a key role in supporting training events, managing customer relationships, and ensuring the operational excellence that defines SANS Institute across the Asia Pacific region. · ...
-
Japan Nokia Global ￥600,000 - ￥1,100,000 per yearThe Optics Customer Engineering Leader at Nokia will spearhead a talented team of Optics Customer Engineers, ensuring exceptional delivery, optimization, and support of advanced optical networking solutions. · Lead and motivate a high-performance team of Optics Customer Engineers ...
-
Tokyo Dow Jones ￥2,500,000 - ￥4,000,000 per yearWe are a collaborative group focused on delivering excellence during every customer interaction. · We encourage anyone who wants to join us in our mission to apply. · ...
-
Tokyo LVMH Watches & Jewelry ￥5,000,000 - ￥10,000,000 per yearProvide each of the brands of LVMH W&J with the best services defined under Customer Service responsibilities by improving the quality of the services and productivity of the operation as well as motivating and developing Customer Service personnel. · Preparation and execution of ...
-
Tokyo IDEMIA ￥3,000,000 - ￥6,000,000 per yearThe Executive shall ensure proper follow up and administration of orders within the zone. Follow up of sales activities from Customer purchase order receipt to delivery in coordination with sales team, manufacturing and clients. Building and maintain good relationship with custom ...
-
Tokyo Dow Jones Full time￥2,000,000 - ￥3,000,000 per year· The Dow Jones Customer Service mission is to provide great service for our customers and great experiences for our people. · We encourage anyone who wants to join us in our mission to apply. · ...
-
Tokyo Dow Full time￥2,500,000 - ￥5,000,000 per yearWe have an opening for Customer service specialist who will act as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. · Executes the order entry process and manages the order fulfil ...
-
Tokyo Devloit ￥2,500,000 - ￥5,000,000 per yearWe are seeking a Japanese-speaking Customer Service Representative to join our Travel Account team. In this role, you will provide exceptional support to customers by handling inquiries related to travel bookings, cancellations, and general travel assistance. · ...
-
Tokyo Axalta Full time￥1,800,000 - ￥3,600,000 per yearCustomer Service Representative position at Axalta in Tokyo, Japan, involves working with customers to resolve issues and provide excellent service. · ...
-
Tokyo PerkinElmer ￥400,000 - ￥1,200,000 per yearThe primary role of the Customer Service Engineer will focus on installs, repairs, maintenance, validation and qualifications of multi-vendor equipment at customer site. The engineer will provide scheduled and unscheduled corrective maintenance for customers including warranty se ...
-
Tokyo Dow ￥4,000,000 - ￥6,000,000 per yearWe have an opening for Customer service specialist who will act as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. · ...
