About Company
【スーパーバイザーとして活躍】Customer Service Staff @ 260+名グローバルアパレル企業
■日本で成長中の企業
高い品質と若い世代に優しい価格設定により、ご紹介企業は若い層を中心的にシェアを伸ばしています今後ターゲットする世代をさらに広めていくため、ブランドの更なる成長に期待できます
■未経験者歓迎
本ポジションは経験者はもちろん、未経験者も歓迎しておりますこれからカスタマーサービス部門でキャリアを築きたい方/カスタマーサービス部門で今以上にスキルアップしたい方両方におすすめです
■スーパーバイザーとして活躍できる
本ポジションはスタンドアローンでありながらも、2名のスタッフ(アルバイト)を監督することができます
今後のキャリアアップを考えるとスタッフを監督する経験が活かされるかと思います♪
■充実したワークライフバランス
本ポジションではフレックス制度を使用できますので、ご自身のスケジュールに合わせた働き方が可能ですスケジュールに融通をきかせたい方にはおすすめです
Responsibilities
【業務内容詳細】
- CSカスタマーサポートが主業務
-窓口として、お客さまからの質問や課題を受け付け、(電話やEメール、チャットなど適切な方法でそれに対する回答や解決策を提供)
-ECサイトでお買い物いただいた(もしくはサイト内)お客様からの問い合わせ、リクエストの対応
-Mail・PC操作(記録を取るなど)会社のシステムに入り状況を調べお客様に対応します。
-バイトの方のスーパーバイズ(他スタッフ(アルバイトスタッフ)の管理)
-返品・交換対応のご案内-顧客対応履歴の入力・管理(CRMツール使用)
-他部署(物流・店舗・マーケティングなど)との連携
-顧客満足度向上のためのフィードバック提案
Qualifications
- 大卒以上
- 事業会社でCS対応のご経験がある方
- 基本的なPCスキル(Excelなど)
- ビジネスレベルの日本語能力
- オンラインショッピングの流れ(注文・発送・返品・決済等)を理解していること
Salary
Company will consider candidates up to 6.5M JPY for annual salary (client may consider higher salary based on candidate skills and experience).
Location
Tokyo, Japan
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Feel free connect and message me through Linkedin if you'd like to have a confidential conversation about 転職 activities.
Himari Hibino
Recruiting Consultant
Career Scout Japan K.K.
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